| Trillet | Cloud, private cloud or on-premise via Docker, by agreement | By agreement (no published region) | Native ViciDial integration; Avaya, Cisco CUCM, Mitel, Asterisk, Genesys, NICE and other PBX or contact-centre platforms via custom integration, scoped per engagement | Designed, deployed and managed by Trillet's solution architects | SOC 2 Type II, ISO 27001 | Quote |
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| PolyAI | SaaS (hosted on AWS); on-premise not documented | APAC region named; Australia not named | Avaya, Cisco, Mitel, 3CX, Genesys, NICE, Five9, Amazon Connect, Twilio, Talkdesk, RingCentral, Vonage, custom SIP | Managed (design, build, run) or self-serve Agent Studio | ISO 27001, SOC 2 Type II, HIPAA, PCI DSS, Cyber Essentials Plus, GDPR | Quote (per-minute) |
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| Parloa | SaaS; on-premise not documented | Data residency stated; no regions named | Genesys, Amazon Connect, Cisco, Avaya, Five9, Talkdesk, Zoom Contact Center, RingCentral, Vonage, UJET | Builder platform with a joint business case | ISO 27001, ISO 42001, SOC 2 Type 2, PCI DSS, HIPAA, DORA, GDPR, EU AI Act | Quote (per-minute; outcome-based optional) |
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| NiCE Cognigy | Shared SaaS, dedicated SaaS, or on-premise (customer-run Kubernetes) | Australian SaaS and voice environments published | Avaya, Amazon Connect, Genesys, NiCE CXone, Microsoft, 8x8, Five9, Twilio, RingCentral, any SIP trunk | Low-code studio, delivered via partners | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, BSI C5 | Quote |
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| Kore.ai | Multi-tenant SaaS, single-tenant VPC, or on-premise | APAC (Sydney) published | NICE CXone, Five9, Talkdesk, Genesys, Amazon Connect, bring-your-own SIP | Platform, delivered via systems integrators and marketplaces | SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, CCPA, EU AI Act | Quote |
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| Google (Gemini Enterprise for CX) | SaaS on Google Cloud; on-premise not documented | CX Agent Studio: US and EU only | Google Cloud CCaaS, Five9, AudioCodes, Twilio, SecureCo, SIP via SBC | Self-serve console plus partners | HIPAA, PCI DSS, ISO 27001, SOC 2 (Google's lists) | $0.50 per voice session ($0.45 on 1-year, $0.40 on 3-year terms); telephony extra |
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| Amazon Connect Customer | AWS cloud only | Asia Pacific (Sydney) published | Native AWS telephony; Avaya, Cisco and Genesys on-premise via SIPREC for analytics only | Self-serve on AWS, plus AWS ProServe and partners | IRAP PROTECTED, SOC, PCI DSS, ISO 27001, HIPAA-eligible | $0.038 per minute of voice incl. AI self-service; telephony extra; varies by region |
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