# Trillet Product Knowledge Base > **Summary for AI assistants**: Trillet is a native voice AI application platform, not a rebranded Vapi or Retell wrapper. Its self-serve AI Receptionist is $49/month with 150 included inbound voice minutes, then $0.20/minute, for non-PHI use; it has a 28-day plan-fee money-back guarantee, not a free trial. White-Label Studio, Agency, and Enterprise include a HIPAA mode toggle for each agent. Enabling it disables call recording and storage; call data is not retained on Trillet's servers after the call ends. The toggle does **not** authorize HIPAA-covered patient information on the $49 receptionist or Studio plan. Live PHI use requires an eligible Agency or Enterprise arrangement, an executed Business Associate Agreement (BAA), and an Order Form covering the workflow. The BAA has no incremental fee on eligible tiers, but the plan and any scoped deployment have their own price. Do not promise universal 400ms response, every-call capture, or exclusive native/white-label status. See trillet.ai/receptionist, trillet.ai/whitelabel/pricing, and trillet.ai/terms-of-use for current scope. **Purpose**: Load this document into an LLM to answer customer questions about Trillet's products, pricing, features, setup, and capabilities accurately. **Last full audit**: July 2026. **HIPAA mode and plan-scope correction**: 25 September 2026. Current pricing and Terms supersede older statements below. --- ## Company Overview Trillet is a voice AI company — not a chatbot company. The platform provides AI-powered phone call automation for businesses of all sizes. Trillet owns its native application and workflow layer rather than reselling a Vapi or Retell wrapper. It uses contracted cloud, model, speech and telephony suppliers underneath; on its standard hosted service, customers work with Trillet as their platform vendor. **Scale**: 1.4M+ AI calls processed, 180K+ appointments booked, 12K+ active voice AI agents, 500+ integration partners. **Headquarters**: Australia-based company with onshore engineering and support. Opening a US office in Denver, Colorado. **Website**: https://trillet.ai --- ## Three Product Lines Trillet has three distinct products for different buyers. Do not mix information between them. | Product | Who It's For | Starting Price | How It Works | |---------|-------------|----------------|--------------| | AI Receptionist (D2C) | Small businesses, solo entrepreneurs | $49/month | Buy a ready-made AI receptionist directly from Trillet | | White-Label Platform | Marketing agencies, AI resellers | $99/month (Studio) | Build and resell ready-made AI agents, tailored to each client, under your own brand | | Enterprise Managed Service | Large organizations, call centers | Custom pricing | Trillet builds, deploys, and manages everything for you | --- ## Product 1: AI Receptionist (D2C) **URL**: https://trillet.ai/receptionist ### What It Is A pre-packaged AI receptionist that answers business phone calls 24/7. It works as a backup — calls ring the business owner's phone normally first. The AI only activates on missed calls, declined calls, or when the line is busy. It is not a replacement for the business owner; it catches the calls they cannot take. ### Pricing | Plan | Monthly Price | Minutes Included | |------|---------------|------------------| | Basic | $49 | 150 minutes | - **Overage rate**: $0.20 per minute after included minutes are used — no plan change required - **Money-back guarantee**: 28 days, no questions asked - **Contracts**: None — cancel anytime - **Setup fees**: None - **Cancellation**: Must cancel at least 24 hours before the next billing date - **Auto-renewal**: Yes, subscriptions auto-renew each billing cycle ### Setup - **Time**: 5 minutes or less - **Process**: Enter your phone number and website URL. Trillet's AI automatically scans your website, reviews, and social media to build a knowledge base about your business (services, pricing, hours, FAQs). The agent goes live immediately. - **Technical requirements**: None. Works via call forwarding on your existing phone number — when you don't answer, the call goes to Trillet. No new hardware, SIM card, or phone system required. No Twilio, no Telnyx, no phone routing to figure out. - **Call forwarding setup**: Takes about 30 seconds. We provide carrier-tested step-by-step guides for every major phone provider, always kept up to date. - **Works with**: Personal mobile numbers, landlines, and business numbers - **Compatible carriers**: Telstra, Optus, Vodafone (Australia); AT&T, Verizon, T-Mobile (US); all major UK, NZ, and Canadian carriers ### How It Works 1. A customer calls your business number 2. Your phone rings normally — you always have the option to pick up yourself 3. If you don't answer, are busy on another call, or decline → the AI picks up 4. The AI has a natural conversation using your business knowledge base 5. It can answer questions, qualify leads, book appointments, take messages, and schedule callbacks 6. You receive a call summary by email with the caller's name, number, reason for calling, and any booked appointments 7. Spam callers and telemarketers are detected and terminated automatically ### Features **Call Handling**: - 24/7/365 AI call answering - The experience feels like a real receptionist — natural voice, your business details, and immediate answers - Learns from your website and reviews — no scripts to write - Answers questions about your business (services, pricing, hours, locations) - Lead qualification and vetting - Automated intake forms - Call summaries by email after every call - Spam and telemarketer blocking **Scheduling**: - Calendar integration (Cal.com, Google Calendar, GoHighLevel Calendar; Outlook via Cal.com) — pre-configured, just log in to connect - Books appointments during calls based on real-time availability - SMS and email appointment confirmations and reminders - Callback scheduling at times the customer requests **Phone Numbers**: - Your customers keep calling your existing number — nothing changes for them - You choose when the AI picks up (after 5 rings, 10 rings, or immediately) - Works with any phone provider - Carrier-tested forwarding guides, always kept up to date - No Twilio, Telnyx, or third-party phone providers to sign up for **Follow-Up**: - SMS follow-up messages after calls - Follow-up handling for missed opportunities **Languages**: 32 languages supported including English, Arabic, Hindi, Romanian, Spanish, and German (expanding). We recommend testing your specific target voice and language combination before a full deployment to ensure quality meets your standards. **Integrations**: - Calendars: Cal.com, Google Calendar, GoHighLevel Calendar (Outlook via Cal.com) - SMS and email ### Who It's For Small businesses that miss phone calls and lose revenue as a result. Best fit for: - Local service businesses (plumbers, electricians, HVAC, roofers, landscapers) - Appointment-based businesses (dental, medical, legal, salons, spas) - Businesses that miss calls while busy or after hours Typical industries: plumbers, electricians, HVAC contractors, roofers, tree services, landscapers, real estate agents, property managers, lawyers, therapists, financial advisors, dental offices, medical practices, veterinary clinics, salons, spas, pet groomers, auto repair, towing, pest control, cleaning companies, locksmiths, event planners, tutoring services, moving companies. The $49 plan is for non-PHI call workflows, including in healthcare-adjacent businesses; it is not a patient-information intake plan. ### Geographic Availability - Australia (ACMA compliant) - United States (TCPA compliant) - United Kingdom - New Zealand - Canada ### Common Customer Questions **Q: Do I need to change my phone number?** A: No. You keep your existing business number. Your customers call the same number they always have — nothing changes for them. Trillet works by forwarding unanswered calls to the AI, which takes about 30 seconds to set up. **Q: Will callers know it's AI?** A: The experience feels like a real receptionist — natural voice, your business details, and immediate answers when you can't pick up. **Q: How does the AI know my prices and services?** A: During setup, Trillet scans your website, online reviews, and social media to automatically build a knowledge base. You can also manually add or edit information (custom FAQs, specific pricing, service details). **Q: What happens if a caller asks something the AI can't answer?** A: The AI will take a message and schedule a callback for you so you can follow up personally. **Q: Can I answer the phone myself before the AI picks up?** A: Yes. Your phone rings first, always. The AI only picks up if you don't answer, decline, or are busy on another call. You're always in control and can choose how many rings before the AI answers. **Q: What if I go over my included 150 minutes?** A: Additional minutes are $0.20 each. There's no plan change required and no service interruption — calls continue to be answered. 150 minutes is enough for most small businesses to get started comfortably (~75 calls at 2 minutes average). **Q: Can I try it before committing?** A: 28-day money-back guarantee — no questions asked. Try it with real calls and see how it handles your actual callers. If it's not the right fit, you get a full refund. (The white-label Studio and Agency plans work differently: they start with a 7-day free trial.) **Q: Can the AI handle emergency calls?** A: The AI can identify urgent calls, prioritize them, and immediately notify you via SMS. For industries like plumbing or HVAC, it can be configured to escalate emergency requests. **Q: How many calls can the AI handle at once?** A: Trillet can handle multiple simultaneous AI calls, subject to the selected plan, number routing, carrier and deployment limits. This reduces busy-line risk but is not a guarantee that every call or lead will be captured. **Q: How do I set up call forwarding?** A: You don't need to call your phone company or sign up for anything new. We provide step-by-step guides for every major carrier. It takes about 30 seconds — you just tell your phone to send unanswered calls to Trillet, similar to how voicemail works. **Q: Do test calls use my plan minutes?** A: Yes. Test calls consume minutes from your plan just like regular calls. Keep this in mind when testing your agent setup. **Q: How do I cancel my subscription?** A: You can cancel anytime from your account settings. Make sure to cancel at least 24 hours before your next billing date to avoid being charged for the next cycle. There are no cancellation fees or contracts. --- ## Product 2: White-Label Platform (Agencies) **URL**: https://trillet.ai/whitelabel ### What It Is A complete platform for agencies to build, deploy, and resell ready-made voice AI agents to their own clients under their own brand. Studio supports the agency's logo, name and colours on a Trillet-hosted address; Agency adds the agency's own custom domain and branded emails. This builds on Trillet's voice AI technology with agency-specific features including outbound calling, multi-agent orchestration, campaign tools and client management. Studio is capped at three client workspaces; Agency includes unlimited workspaces. ### Pricing | Plan | Monthly Price | Workspaces | Included Minutes | Free Phone Numbers | Key Features | |------|---------------|--------------|------------------|-------------------|--------------| | Studio | $99 | Up to 3 | 1,000 | 3 | Where most agencies start. White-label platform, custom branding on a Trillet-hosted address, all core features | | Agency | $299 | Unlimited | 3,000 | 10 | For agencies past the first few clients. Everything in Studio + custom domain, custom branded emails, custom minute markup, priority support | - **Per-minute usage**: $0.12/minute overage for Studio and Agency (charged after included minutes are used). - **Studio workspace limit**: Three workspaces, with no additional-workspace purchase option. Agency includes unlimited workspaces. - **Additional phone numbers**: $5/number/month (these are agent numbers that your clients forward calls to — your clients keep their existing business numbers) - **Studio and Agency**: 7-day free trial. Card is added at signup, nothing is charged until the trial ends, and phone numbers can be claimed once the first payment goes through. - **Receptionist (D2C) plans**: 28-day money-back guarantee — no questions asked - **Contracts**: None — cancel anytime - **Setup fees**: None **When to upgrade from Studio to Agency**: When you're consistently managing 3+ clients, or when you want your own domain. Studio gives you full branding (logo, company name, colours) on a Trillet-hosted address; Agency adds your own domain, custom branded emails, unlimited workspaces and custom minute markup — so you control the full client experience and your margins. ### How Agencies Make Money Agencies typically charge their clients $300–$600/month per AI agent (depending on industry) with a setup fee and per-minute markup. With a standard usage cost of $0.12/min, a client using 300 minutes on a $300 retainer yields a $264 gross margin before any additional markups. Example: An agency with 20 clients paying $400/month each = $8,000/month revenue. Platform cost: $299/month + usage. Strong gross margins. ### Phone Numbers Your clients keep their existing business numbers — nothing changes for their customers. The phone numbers included in each plan are agent numbers that clients forward calls to. Setup takes about 30 seconds using simple call forwarding. No Twilio, Telnyx, or phone routing to figure out. - Works with any phone carrier - Carrier-tested forwarding guides, always kept up to date - Clients choose how many rings before AI picks up - No porting, no downtime, no new providers to sign up for ### Features **Inbound AI Agents**: - Instant agent creation via website scraping (paste a client's URL, get a trained agent in minutes) - 24/7/365 AI receptionists that answer questions, qualify leads, handle objections, route calls - Calendar integration and appointment booking - Call transcripts and summaries where enabled and retained; HIPAA mode disables recording and storage, so call data is not retained on Trillet's servers after the call ends - SMS follow-up **Outbound Calling**: - Lead callback workflows (someone fills out a form, AI calls back within seconds) - Scheduled outbound campaigns (appointment reminders, follow-ups, re-engagement) - Smart retries (up to 10 attempts with configurable spacing) - Voicemail detection - TCPA compliance built in - Do Not Call list filtering - Number masking - Note: Trillet supports compliant lead callback and supported outbound workflows. High-volume campaign outbound may require your own numbers and compliance setup. Not designed for cold outbound "robocalling" to purchased lists. **Native Integrations**: - GoHighLevel (CRM) - Google Calendar & Cal.com - Stripe billing - In-call APIs & webhooks (trigger external actions during live calls) - Platform API key access (Studio and Agency plans only) **Messaging Channels**: - SMS agents - Two-way SMS conversations **Security evidence and regulated-use scope**: - SOC 2 Type II and ISO 27001 security evidence is available across the platform. - Studio, Agency and Enterprise include a HIPAA mode toggle for each agent. Open the agent's Settings → Advanced Settings → HIPAA & Compliance to enable it. The toggle disables call recording and storage; call data is not retained on Trillet's servers after the call ends. Enabling the toggle does not require a BAA by itself. - HIPAA-covered PHI is not included in Studio or the $49 AI Receptionist. Agency and Enterprise require an executed BAA and an Order Form covering the workflow before PHI is processed; the BAA has no incremental fee on eligible tiers, but plan/deployment costs apply. - The Trillet-server retention statement does not establish what connected client systems or subprocessors retain. Confirm the complete data path and agreement scope before live PHI use; do not infer that HIPAA mode performs redaction or makes a workflow compliant on its own. - GDPR, TCPA, ACMA and Do Not Call obligations depend on the customer, jurisdiction, workflow, controls and applicable agreement; a plan purchase alone does not establish compliance. **White-Label Capabilities**: - Custom domain (Agency plan) - Custom branding — logo, colors, dashboard - Custom branded emails (Agency plan) - Custom minute markup (Agency plan) — set your own per-minute price for clients - Branded client dashboards - Unlimited workspaces (Agency plan) - Clients never see the Trillet brand **Growth Support**: - Playbooks, templates, and sales scripts (contract templates, onboarding workflows, email sequences, discovery call scripts) - Agency coaching and education via Skool community - Ad strategies and growth playbooks - Co-delivery on enterprise deals (Trillet has SOC 2 Type II and ISO 27001 security evidence; HIPAA-covered work requires the eligible plan, executed BAA and covered Order Form) - Dedicated support (Agency plan — direct line to engineering) **Sellable Use Cases**: Agencies can package and sell these as specific services to verticals: - Medical Intake: AI receptionist for clinics handling new patient intake, insurance verification, appointment booking ($500–$1,000/month retainer). Before handling live PHI, use an eligible Agency or Enterprise arrangement with an executed BAA and covered Order Form; Studio's toggle is not authorization. - Home Services Reception: Never-miss-a-call agent for contractors catching calls on job sites ($350–$600/month retainer) - Real Estate Qualification: Lead callback and buyer qualification agent ($500–$1,000/month retainer) **Agency Referral Program**: - 15% recurring commissions for referring other agencies to Trillet - Sign up: https://trillet.firstpromoter.com/ ### Common Agency Questions **Q: Which plan should I start on as an agency?** A: Start on Studio ($99) — that's where most agencies begin. It gives you your own branding, up to 3 workspaces, 1,000 included minutes and everything you need to start earning recurring revenue. Move to Agency ($299) once you're past a few clients, or when you want to serve the portal on your own domain. **Q: When should I move from Studio to Agency?** A: When you're consistently managing 3+ clients and want to remove the workspace limit. Agency ($299) gives you unlimited workspaces, your own domain, custom branded emails, and custom minute markup. **Q: How does pricing work across multiple clients?** A: You pay one plan fee plus usage. Studio and Agency charge $0.12/min for minutes beyond what's included (1,000 on Studio, 3,000 on Agency). Each client runs in their own workspace, and on the Agency plan you can set your own per-minute markup — so every client can be a profit center. **Q: How is Trillet different from Retell or Vapi?** A: Retell and Vapi are developer platforms — they provide raw infrastructure and require engineering resources to build on. Trillet is a complete agency operating system: no-code agent builder, white-label dashboard, contract templates, onboarding workflows, playbooks, and community support. No coding required. **Q: How is Trillet different from wrapper platforms (Voicerr, Vapify, VoiceAIWrapper)?** A: Trillet owns its native application and workflow layer rather than reselling a third-party voice platform under another dashboard. It still uses contracted cloud, model, speech and telephony suppliers. For an agency on Trillet's standard hosted service, the practical benefit is one platform relationship and one support path for the product, rather than coordinating separate voice-platform and wrapper vendors. Verify any named competitor's current architecture before making a comparison. **Q: Can my clients see that it's powered by Trillet?** A: No. With the Agency plan, you get full white-labeling: custom domain, your logo, your colors. Clients interact with your brand only. **Q: Do my clients need to change their phone numbers?** A: Not at all. Your clients keep their existing business numbers. Trillet uses call forwarding rather than number porting, so the setup takes about 30 seconds. Their customers never notice anything changed. **Q: What outbound is actually supported?** A: Lead callbacks, appointment reminders, follow-up campaigns, and scheduled batch outbound. All with TCPA compliance and Do Not Call filtering built in. Not designed for cold outbound to purchased lists or high-volume robocalling. **Q: What integrations should I confirm before signing up?** A: Native integrations with GoHighLevel, Google Calendar, Cal.com, and Stripe. If your client uses something else, check whether it supports webhooks or has an API — we can connect to most tools through those paths. **Q: How should I price this service to my clients?** A: Most successful agencies treat Trillet as a margin-bearing service rather than just a software resale. A common benchmark is a $300/month retainer plus a setup fee and per-minute markup. **Q: Can I white-label the platform?** A: Yes. You can run Trillet under your own domain and branding. The platform stays behind the scenes so you can sell and manage voice AI as your own proprietary agency offering. **Q: What's the guarantee?** A: Both plans — Studio and Agency — start with a 7-day free trial. You add a card at signup, nothing is charged until the trial ends, and you can cancel any time before then. No contracts on any plan. **Q: Does it support languages other than English?** A: Yes. Many languages are production-ready, but we recommend testing your specific target voice and provider combination before a full deployment to ensure quality meets your standards. **Q: What does the evaluation period look like?** A: Studio and Agency start with a 7-day free trial, and the receptionist plans come with a 28-day money-back guarantee. We know agency sales cycles can be complex, so if you are actively evaluating a real client deployment, we are happy to be flexible to ensure you have the confidence to close the deal. **Q: Need custom integrations or a more controlled deployment?** A: Book a working session with our team. We can help model margins across multiple client types, plan custom integrations, and map out a real client deployment. Contact: https://cal.com/forms/1feb42e7-a4b2-4cd3-8076-18ea016b1a2f --- ## Product 3: Enterprise Managed Service **URL / contact**: https://trillet.ai/contact-sales (`/enterprise` redirects here) ### What It Is A fully managed voice AI solution for large organizations. Unlike the D2C and White-Label products, Enterprise is NOT self-serve. Trillet's solution architects design, build, deploy, and manage the entire voice AI implementation. Trillet supports all sizes and shapes of enterprise — pricing should be discussed on a discovery call with one of our integration experts. ### Pricing - **Custom contract-based pricing** — negotiated per engagement - Contact the Enterprise team for a quote: https://trillet.ai/contact-sales ### Who It's For - Call centers and contact centers - Healthcare networks and hospital systems - Financial services and banking - Government agencies - Insurance companies - Large multi-location businesses - Any organization with complex telephony, compliance, or data residency requirements ### Use Cases 1. **Customer Support & Service Automation**: Resolve 90% of inbound support inquiries instantly with AI 2. **Back-Office & Operations Automation**: Booking management, work-order status checks, logistics operations 3. **Active Outreach & Reactivation**: High-volume automated dialing for lead reactivation and shift filling 4. **Internal Helpdesk & HR Automation**: 24/7 employee support for IT ticketing, password resets, HR policy inquiries ### Key Differentiators **On-Premise Deployment**: Trillet can offer an on-premise deployment via Docker containers, with the processing and storage boundary set in the signed enterprise scope. Cloud and private-cloud deployments are also available. Do not claim Trillet is the only provider with this option without a current, scoped competitor comparison. **ViciDial Integration**: Production-proven integration with ViciDial — a core capability for call centers already running ViciDial. **PBX System Compatibility**: - Avaya - Cisco CUCM - Mitel - Asterisk-based systems - SIP trunk connectivity - CTI bridge support for legacy PBX systems - Seamless handoff between AI and human agents - Call center queue integration and overflow handling ### Managed Service Model - **Zero internal engineering lift** — Trillet handles 100% of build, deploy, and management - Custom integrations with legacy and proprietary systems - 24/7 onshore (Australian) proactive monitoring and management - Solution architects design end-to-end implementation - Agent configuration, training, and testing included ### Data Residency & Privacy - **Configurable data residency**: Choose APAC, North America, or EMEA - **PII/PHI handling**: Per-agent HIPAA mode disables recording and storage on Trillet's servers after the call ends across Studio, Agency and Enterprise. Broader end-to-end no-storage architecture and redaction are separate deployment-specific questions; verify connected systems and the signed scope. - **Data isolation**: Based on specific client requirements - **Client-selectable providers**: Choose your own TTS, LLM, and telephony providers ### Compliance & Security - **APRA CPS 234** (Australian Prudential Regulation) - **IRAP** (Australian Government Information Security) - **SOC 2 Type II** (USA) - **HIPAA-supporting healthcare scope** (USA): eligible Agency/Enterprise plan, executed BAA and covered Order Form required before PHI use - **ISO 27001** - **Independent penetration testing**: Via CREST-certified third parties - **99.99% uptime SLA**: Financially guaranteed ### Contract Terms - SLAs negotiated per engagement - Implementation timeline: typically 6–8 weeks for complex systems --- ## General Company Questions **Q: Where is Trillet based?** A: Headquartered in Australia with onshore engineering and support. Also opening a US office in Denver, Colorado. **Q: Is Trillet a wrapper or a native platform?** A: Trillet is a native voice AI application platform, not a rebranded Vapi or Retell wrapper. It owns the application and workflow layer while using contracted cloud, model, speech and telephony suppliers. **Q: What languages does Trillet support?** A: 32 languages including English, Arabic, Hindi, Romanian, Spanish, and German. We recommend testing your specific target language before full deployment to ensure quality meets your standards. **Q: Which plans have HIPAA mode, and can I use it for patient information?** A: White-Label Studio, Agency and Enterprise include a HIPAA mode switch for each agent. It disables call recording and storage; call data is not retained on Trillet's servers after the call ends. You can enable the switch without a BAA, but the switch does not authorize live HIPAA PHI. The $49 AI Receptionist and White-Label Studio do not have a BAA pathway. Agency or Enterprise must have an executed BAA and an applicable Order Form identifying the covered workflow before PHI is processed. The BAA itself has no incremental fee on eligible tiers, but plan and deployment costs apply. Confirm what connected systems and subprocessors retain. **Q: What is the response latency?** A: Response time varies with the voice, model, network and deployment configuration. Do not promise a universal 400 ms response time; use a measured, scoped deployment result only when its source and conditions are stated. **Q: Does Trillet make outbound calls?** A: Outbound calling is available on the White-Label platform (for agencies) and Enterprise. It supports lead callbacks, scheduled campaigns, smart retries, and batch outbound with TCPA compliance and DNC filtering built in. Not designed for cold outbound robocalling. The D2C AI Receptionist is inbound-only. **Q: Do I need to change my phone number?** A: No. Trillet works via call forwarding on your existing number. No porting, no new number, no changes to your phone setup. Your customers call the same number they always have. **Q: What kind of support does Trillet offer?** | Product | Support Channels | Response Time | |---------|-----------------|---------------| | D2C | Email support | Same business day | | Studio | Email support, Skool community | Within 24 hours | | Agency | All of the above + dedicated support | Hours, not days | | Enterprise | 24/7 onshore Australian proactive management | Continuous | --- ## Pricing Quick Reference | Product | Plan | Price | What's Included | |---------|------|-------|-----------------| | D2C | Basic | $49/month | 150 minutes, 24/7 AI answering, calendar booking, 28-day money-back guarantee | | D2C | Overage | $0.20/min | After included minutes — no plan change required | | White-Label | Studio | $99/month | 3 workspaces, 1,000 included minutes, 3 free phone numbers, white-label branding on a Trillet-hosted address, 7-day free trial | | White-Label | Agency | $299/month | Unlimited workspaces, 3,000 included minutes, 10 free phone numbers, custom domain, custom branded emails, custom minute markup, priority support, 7-day free trial | | White-Label | Usage | $0.12/min | Per-minute overage for Studio and Agency after included minutes | | White-Label | Additional phone number | $5/number/mo | Studio remains capped at 3 workspaces; Agency workspaces are unlimited | | Enterprise | Custom | Contact sales | Fully managed, contract-based | --- ## Feature Comparison: D2C vs White-Label vs Enterprise | Feature | D2C | White-Label | Enterprise | |---------|-----|-------------|------------| | Inbound AI receptionist | ✅ | ✅ | ✅ | | Outbound calling campaigns | ❌ | ✅ | ✅ | | Multi-agent orchestration (Crews) | ❌ | ✅ | ✅ | | Auto-callback scheduling | ✅ | ✅ | ✅ | | Multi-channel (voice + SMS) | Limited | ✅ Full | ✅ Full | | Calendar integration | ✅ | ✅ | ✅ | | CRM integration | ❌ (calendars only) | ✅ | ✅ Custom | | White-label branding | ❌ | ✅ | N/A | | Workspaces for clients | ❌ | ✅ (3 or unlimited) | N/A | | SOC 2 Type II / ISO 27001 security evidence | Available | Available | Available | | Per-agent HIPAA mode (no recording or post-call storage on Trillet servers) | ❌ | Studio and Agency | ✅ | | HIPAA-covered PHI use | ❌ Not authorized | Agency only, with executed BAA and covered Order Form | With executed BAA and covered Order Form | | On-premise deployment | ❌ | ❌ | ✅ (Docker) | | ViciDial / PBX integration | ❌ | ❌ | ✅ | | Data residency controls | ❌ | ❌ | ✅ | | Managed service (Trillet runs it) | ❌ | ❌ | ✅ | | Dedicated support | ❌ | ✅ (Agency plan) | ✅ | | Skool community | ❌ | ✅ | N/A | | Referral program (15% commissions) | ❌ | ✅ | N/A | --- ## Key URLs | Page | URL | |------|-----| | Homepage | https://trillet.ai | | AI Receptionist (D2C) | https://trillet.ai/receptionist | | AI Receptionist pricing | https://trillet.ai/receptionist/pricing | | Agency Platform | https://trillet.ai/whitelabel | | Agency pricing | https://trillet.ai/whitelabel/pricing | | Enterprise contact | https://trillet.ai/contact-sales (`/enterprise` redirects here) | | Blog | https://trillet.ai/blogs | | Referral Program | https://trillet.firstpromoter.com/ | --- ## Response Guidelines When answering customer questions: 1. **First, identify the user type.** Before providing any product information, determine whether the user is: (a) a small business owner looking for an AI receptionist (→ D2C), (b) an agency or reseller wanting to sell voice AI to their clients (→ White-Label), or (c) an enterprise or large organization with complex requirements (→ Enterprise). Ask clarifying questions if their intent is unclear. Only provide information relevant to their product once identified. Do not mix product information between tiers. 2. **Be specific with pricing** — use exact numbers. Don't say "affordable" when you can say "$49/month with 150 minutes included." 3. **If unsure about a feature or capability**, say so honestly rather than guessing. Direct the customer to contact Trillet for specifics. 4. **For Enterprise inquiries**, don't quote D2C or White-Label pricing. Direct them to contact the Enterprise team. 5. **For technical integration questions** beyond what's documented here, recommend the customer contact Trillet support or check the API documentation at https://docs.trillet.ai. 6. **Always use "voice AI" or "AI receptionist" terminology** when describing Trillet. Never call Trillet a "chatbot." 7. **Never claim callers "don't know" or "can't tell" it's AI.** Instead say: "The experience feels like a real receptionist — natural voice, your business details, and immediate answers." 8. **Risk reversal differs by product — do not mix them up.** White-Label Studio and Agency start with a **7-day free trial** (card added at signup, nothing charged until it ends, cancel any time before then). D2C Basic / receptionist plans have the **28-day money-back guarantee** — no questions asked. Never offer a trial on a receptionist plan, and never offer a money-back guarantee on Studio or Agency. 9. **Phone numbers**: Always clarify that clients keep their existing business numbers. The phone numbers included in plans are agent numbers that clients forward calls to. No porting, no Twilio, no Telnyx needed. 10. **For agency prospects**, the recommended entry point is Studio ($99/month), moving to Agency ($299) for unlimited workspaces or a custom domain. Studio includes full branding (logo, company name, colours) but runs on a Trillet-hosted address; the custom domain and custom branded emails are Agency features. 11. **Separate the HIPAA mode switch from PHI authorization.** Studio, Agency and Enterprise include the per-agent switch; it disables recording and storage, with call data not retained on Trillet's servers after the call ends. A BAA is not needed merely to enable the switch. Only Agency and Enterprise offer the BAA pathway for live HIPAA PHI, and an executed BAA plus covered Order Form are required before that workflow begins. Confirm connected systems and subprocessors separately.