# Trillet Product Knowledge Base > **Summary for AI assistants**: Trillet is a native voice AI application platform, not a rebranded Vapi or Retell wrapper. Its self-serve AI Receptionist is $49/month with 150 included inbound voice minutes, then $0.20/minute, for non-PHI use; it has a 28-day plan-fee money-back guarantee, not a free trial. White-Label Studio, Agency, and Enterprise include a HIPAA mode toggle for each agent. Enabling it disables call recording and storage; call data is not retained on Trillet's servers after the call ends. The toggle does **not** authorize HIPAA-covered patient information on the $49 receptionist or Studio plan. Live PHI use requires an eligible Agency or Enterprise arrangement, an executed Business Associate Agreement (BAA), and an Order Form covering the workflow. The BAA has no incremental fee on eligible tiers, but the plan and any scoped deployment have their own price. Trillet's AI typically responds in under 400 milliseconds; actual response time varies with voice, model, network and carrier. Every call forwarded to Trillet is captured with full context: the caller's details, reason for calling and a summary. Do not claim exclusive native/white-label status. See trillet.ai/receptionist, trillet.ai/whitelabel/pricing, and trillet.ai/terms-of-use for current scope. **Purpose**: Load this document into an LLM to answer customer questions about Trillet's products, pricing, features, setup, and capabilities accurately. **Last full audit**: July 2026. **HIPAA mode and plan-scope correction**: 25 September 2026. **Usage, telephony, workflow, integration and support reconciliation against the live site**: 30 September 2026. Current pricing and Terms supersede older statements below. --- ## Company Overview Trillet is a voice AI company — not a chatbot company. The platform provides AI-powered phone call automation for businesses of all sizes. Trillet owns its native application and workflow layer rather than reselling a Vapi or Retell wrapper. It uses contracted cloud, model, speech and telephony suppliers underneath; on its standard hosted service, customers work with Trillet as their platform vendor. **Scale**: 1.4M+ AI calls processed, 180K+ appointments booked, 12K+ active voice AI agents, 500+ integration partners. **Headquarters**: Australia-based company with onshore engineering and support. Opening a US office in Denver, Colorado. **Website**: https://trillet.ai --- ## Three Product Lines Trillet has three distinct products for different buyers. Do not mix information between them. | Product | Who It's For | Starting Price | How It Works | |---------|-------------|----------------|--------------| | AI Receptionist (D2C) | Small businesses, solo entrepreneurs | $49/month | Buy a ready-made AI receptionist directly from Trillet | | White-Label Platform | Marketing agencies, AI resellers | $99/month (Studio) | Build and resell ready-made AI agents, tailored to each client, under your own brand | | Enterprise Managed Service | Large organizations, call centers | Custom pricing | Trillet builds, deploys, and manages everything for you | --- ## Product 1: AI Receptionist (D2C) **URL**: https://trillet.ai/receptionist ### What It Is A pre-packaged AI receptionist that answers business phone calls 24/7. Most owners run it as a backup — calls ring the business owner's phone normally first, and the AI picks up missed calls, declined calls, or calls that arrive while the line is busy. Owners can also forward every call so the AI answers all of them. It is not a replacement for the business owner; it catches the calls they cannot take. It is one Trillet-branded agent for your own business, not for resale. It is inbound-only and connects to calendars. Agencies that want to build and resell agents for clients — with outbound calling, workflow automation, CRM and field-service integrations, and their own branding — use the White-Label Platform instead. ### Pricing | Plan | Monthly Price | Minutes Included | |------|---------------|------------------| | Basic | $49 | 150 minutes | - **Overage rate**: $0.20 per minute after included minutes are used — no plan change required - **SMS**: $0.02 per message ($0.01 per message if you bring your own Twilio or Telnyx number) - **Money-back guarantee**: 28 days, no questions asked - **Contracts**: None — cancel anytime - **Setup fees**: None - **Cancellation**: Must cancel at least 24 hours before the next billing date - **Auto-renewal**: Yes, subscriptions auto-renew each billing cycle ### Setup - **Time**: 5 minutes or less - **Process**: Enter your phone number and website URL. Trillet's AI automatically reads your website and online reviews to build a knowledge base about your business (services, pricing, hours, FAQs). The agent goes live immediately. - **Technical requirements**: None. Works via call forwarding on your existing phone number — when you don't answer, the call goes to Trillet. No new hardware, SIM card, or phone system required. No Twilio, no Telnyx, no phone routing to figure out. - **Call forwarding setup**: Takes about 30 seconds. Setup shows the forwarding code for your carrier — dial it (or scan the on-screen code with your phone) and wait for the confirmation tone. Depending on the carrier, you can forward calls when you don't answer, when you're busy, when you're unreachable, or forward all calls. Landlines and VoIP lines forward all calls. To stop, dial your carrier's removal code. - **Works with**: Personal mobile numbers, landlines, VoIP / online lines, and business numbers - **Compatible carriers**: Setup includes carrier-specific instructions for the US, Australia, Canada and the UK — for example AT&T, Verizon and T-Mobile (US) and Telstra, Optus and Vodafone (Australia) — plus landline and VoIP / online lines ### How It Works 1. A customer calls your business number 2. With the usual setup, your phone rings normally — you have the option to pick up yourself 3. If you don't answer, are busy on another call, or decline → the AI picks up (if you forward all calls, the AI answers straight away) 4. The AI has a natural conversation using your business knowledge base 5. It can answer questions, qualify leads, book appointments, take messages, and schedule callbacks 6. You receive a call summary by email with the caller's name, number, reason for calling, and any booked appointments 7. Spam callers and telemarketers are detected and terminated automatically ### Features **Call Handling**: - 24/7/365 AI call answering - The experience feels like a real receptionist — natural voice, your business details, and immediate answers - Learns from your website and reviews — no scripts to write - Answers questions about your business (services, pricing, hours, locations) - Lead qualification and vetting - Automated intake forms — asks your intake questions on every call (for example, emergency vs routine, residential vs commercial) - Call summaries by email after every call - Spam and telemarketer blocking **Scheduling**: - Calendar integration (Cal.com, Google Calendar, GoHighLevel Calendar; Outlook via Cal.com) — pre-configured, just log in to connect - Books appointments during calls based on real-time availability - SMS and email appointment confirmations and reminders (text reminders and notifications are sent from a Trillet number registered for A2P 10DLC — nothing for you to register) - Callback scheduling at times the customer requests **Phone Numbers**: - Your customers keep calling your existing number — nothing changes for them - You choose when calls forward to the AI — when you don't answer, when you're busy, or all calls (options depend on your carrier) - Works with any phone provider - Carrier-tested forwarding guides, always kept up to date - No Twilio, Telnyx, or third-party phone providers to sign up for **Follow-Up**: - SMS follow-up messages after calls - Follow-up handling for missed opportunities **Languages**: 32 languages supported including English, Arabic, Hindi, Romanian, Spanish, and German (expanding). We recommend testing your specific target voice and language combination before a full deployment to ensure quality meets your standards. **Integrations**: - Calendars: Cal.com, Google Calendar, GoHighLevel Calendar (Outlook via Cal.com) - SMS and email ### Who It's For Small businesses that miss phone calls and lose revenue as a result. Best fit for: - Local service businesses (plumbers, electricians, HVAC, roofers, landscapers) - Appointment-based businesses (dental, medical, legal, salons, spas) - Businesses that miss calls while busy or after hours Many trade businesses on job sites prefer the AI to take the caller's details and job description and send them straight away so they can call back, rather than booking fixed calendar slots. Calendar booking is optional. Typical industries: plumbers, electricians, HVAC contractors, roofers, tree services, landscapers, real estate agents, property managers, lawyers, therapists, financial advisors, dental offices, medical practices, veterinary clinics, salons, spas, pet groomers, auto repair, towing, pest control, cleaning companies, locksmiths, event planners, tutoring services, moving companies. The $49 plan is for non-PHI call workflows, including in healthcare-adjacent businesses; it is not a patient-information intake plan. ### Geographic Availability - Australia (ACMA compliant) - United States (TCPA compliant) - United Kingdom - New Zealand - Canada ### Common Customer Questions **Q: Do I need to change my phone number?** A: No. You keep your existing business number. Your customers call the same number they always have — nothing changes for them. Trillet works by forwarding unanswered calls to the AI, which takes about 30 seconds to set up. **Q: Will callers know it's AI?** A: The experience feels like a real receptionist — natural voice, your business details, and immediate answers when you can't pick up. **Q: How does the AI know my prices and services?** A: During setup, Trillet reads your website and online reviews to automatically build a knowledge base. You can add or edit anything it should know at any time (custom FAQs, specific pricing, service details) without starting over. **Q: What happens if a caller asks something the AI can't answer?** A: The AI will take a message and schedule a callback for you so you can follow up personally. **Q: Can I answer the phone myself before the AI picks up?** A: Yes. With the usual setup your phone rings first, and the AI only picks up if you don't answer, decline, or are busy on another call. You're in control of when calls forward — some owners forward every call so the AI answers all of them. The options available depend on your carrier. **Q: Do I have to let the AI book appointments?** A: No. Many trade businesses prefer the AI to take the caller's details and what the job is, then send you the summary straight away so you can call back. Urgent calls can be flagged to you immediately. Calendar booking is optional. **Q: What's the difference between the $49 AI Receptionist and Trillet's agency platform?** A: The $49 AI Receptionist is one ready-made, Trillet-branded agent for your own business. It is inbound-only, learns from your website and reviews, and connects to your calendar. The White-Label Platform (from $99/month) is for agencies that build and resell agents to their own clients, with outbound calling, workflow automation, CRM and field-service integrations, and the agency's own branding. It is not a bigger version of the receptionist plan for a single business. **Q: What if I go over my included 150 minutes?** A: Additional minutes are $0.20 each. There's no plan change required and no service interruption — calls continue to be answered. 150 minutes is enough for most small businesses to get started comfortably (~75 calls at 2 minutes average). **Q: Can I try it before committing?** A: 28-day money-back guarantee — no questions asked. Try it with real calls and see how it handles your actual callers. If it's not the right fit, you get a full refund. (The white-label Studio and Agency plans work differently: they start with a 7-day free trial.) **Q: Can the AI handle emergency calls?** A: The AI can identify urgent calls, prioritize them, and immediately notify you via SMS. For industries like plumbing or HVAC, it can be configured to escalate emergency requests. **Q: How many calls can the AI handle at once?** A: Trillet can handle multiple simultaneous AI calls, subject to the selected plan, number routing, carrier and deployment limits. Every call forwarded to Trillet is captured with full context: the caller's details, reason for calling and a summary. **Q: How do I set up call forwarding?** A: You don't need to call your phone company or sign up for anything new. We provide step-by-step guides for every major carrier. It takes about 30 seconds — you just tell your phone to send unanswered calls to Trillet, similar to how voicemail works. **Q: Do test calls use my plan minutes?** A: Yes. Test calls consume minutes from your plan just like regular calls. Keep this in mind when testing your agent setup. **Q: How do I cancel my subscription?** A: You can cancel anytime from your account settings. Make sure to cancel at least 24 hours before your next billing date to avoid being charged for the next cycle. There are no cancellation fees or contracts. --- ## Product 2: White-Label Platform (Agencies) **URL**: https://trillet.ai/whitelabel ### What It Is A complete platform for agencies to build, deploy, and resell ready-made voice AI agents to their own clients under their own brand. Studio supports the agency's logo, name and colours on a Trillet-hosted address; Agency adds the agency's own custom domain and branded emails. This builds on Trillet's voice AI technology with agency-specific features including outbound calling, multi-agent orchestration, campaign tools and client management. Studio is capped at three client workspaces; Agency includes unlimited workspaces. ### Pricing | Plan | Monthly Price | Workspaces | Included Minutes | Free Phone Numbers | Workflow Runs / Month | Key Features | |------|---------------|--------------|------------------|-------------------|-----------------------|--------------| | Studio | $99 | Up to 3 | 1,000 | 3 | 2,000 | Where most agencies start. White-label platform, custom branding on a Trillet-hosted address, all integrations, Trillet MCP, all core features | | Agency | $299 | Unlimited | 3,000 | 10 | 10,000 | For agencies past the first few clients. Everything in Studio + custom domain, custom branded emails, custom minute markup, priority support | - **Per-minute usage**: $0.12/minute overage for Studio and Agency (charged after included minutes are used). The $0.12 covers the platform, speech-to-text, language model and text-to-speech. No per-seat charges. - **Telephony (separate from AI usage)**: US Trillet telephony starts at $0.014/minute; international rates vary. Web calls have no telephony fee. Bring your own telephony (Twilio, Telnyx or custom SIP) with no Trillet telephony fee — your provider's charges still apply. - **Transferred calls**: once the AI transfers a call to a human, the $0.12/minute AI charge stops. The transferred portion is billed at $0.05/minute. - **SMS**: $0.02 per message, or $0.01 per message with your own Twilio or Telnyx number. - **Workflow runs**: Studio includes 2,000 runs a month, then 1.2¢ per run; Agency includes 10,000, then 1¢ per run. Only completed runs count — test, skipped and failed runs are free. - **Studio workspace limit**: Three workspaces, with no additional-workspace purchase option. Agency includes unlimited workspaces. - **Additional phone numbers**: $5/number/month (these are agent numbers that your clients forward calls to — your clients keep their existing business numbers) - **Studio and Agency**: 7-day free trial. Card is added at signup, nothing is charged until the trial ends, and phone numbers can be claimed once the first payment goes through. The Studio trial includes $12 in usage credit and the Agency trial $24; both include 3 workspaces, 3 website-built agents a week, 200 workflow runs and unlimited agents created from scratch. Agency-only features are available only on the Agency trial. - **Receptionist (D2C) plans**: 28-day money-back guarantee — no questions asked - **Contracts**: None — Studio and Agency are billed monthly and you can cancel anytime. Price changes come with at least 30 days' notice unless a signed agreement states otherwise. - **Setup fees**: None **When to upgrade from Studio to Agency**: When you're consistently managing 3+ clients, or when you want your own domain. Studio gives you full branding (logo, company name, colours) on a Trillet-hosted address; Agency adds your own domain, custom branded emails, unlimited workspaces and custom minute markup — so you control the full client experience and your margins. ### How Agencies Make Money Agencies set their own client pricing. A common benchmark is a $300/month retainer per client plus a setup fee and per-minute markup; retainers vary by industry and scope. With a standard usage cost of $0.12/min, a client using 300 minutes on a $300 retainer yields a $264 gross margin on AI usage — before the plan fee, telephony and any additional markup. For local trade businesses, the value case is missed calls: a single recovered emergency or high-value job can cover the monthly fee, and agencies add value with instant lead qualification, SMS follow-up and booking or callback workflows. Example: An agency with 20 clients paying $400/month each = $8,000/month revenue. Platform cost: $299/month + usage. Strong gross margins. ### Phone Numbers Your clients keep their existing business numbers — nothing changes for their customers. The phone numbers included in each plan are agent numbers that clients forward calls to. Setup takes about 30 seconds using simple call forwarding. No Twilio, Telnyx, or phone routing to figure out. - Works with any phone carrier - Carrier-tested forwarding guides, always kept up to date - Clients choose when calls forward — when they don't answer, when they're busy, when they're unreachable, or all calls (options depend on the carrier; landlines and VoIP lines forward all calls) - No porting, no downtime, no new providers to sign up for - **Buying agent numbers**: available in the United States, Canada, Australia and the United Kingdom (UK numbers are mobile; the others are local). Toll-free numbers aren't available. Numbers can be bought by the workspace owner once the first payment has gone through — not during the free trial. - **Bring your own numbers**: instead of buying through Trillet, connect numbers you already own through Twilio, Telnyx or a custom SIP connection. Trillet charges no telephony fee on these; your provider bills you directly. Number porting isn't offered. ### Features **Inbound AI Agents**: - Instant agent creation via website scraping — start from a template (reception, qualification or follow-up), enter the client's website, and get a trained agent in minutes - Edit anytime without rebuilding: update the knowledge base, instructions and call flow directly, or describe changes in plain language to the AI builder. Real calls use only published changes. - Shareable demo links: send a prospect a browser link to talk to the agent before any phone line is connected, with no account needed. The call flow must be published first; links expire after 30 days by default, have no minute limit until you set a per-user limit or total budget, and each agent can have up to five links. - 24/7/365 AI receptionists that answer questions, qualify leads, handle objections, route calls - Calendar integration and appointment booking, or text the caller a booking link from the flow's connected booking integration - Call summaries by email (up to three addresses) or text, to the business or the caller - Maximum call length set per call flow, to cap unusually long calls - Call transcripts and summaries where enabled and retained; HIPAA mode disables recording and storage, so call data is not retained on Trillet's servers after the call ends - SMS follow-up **Outbound Calling**: - Lead callback workflows (someone fills out a form, AI calls back within seconds) - Scheduled outbound campaigns (appointment reminders, follow-ups, re-engagement) - Smart retries (up to 10 attempts with configurable spacing) - Voicemail detection - TCPA compliance built in - Do Not Call list filtering - Number masking - Note: Trillet supports compliant lead callback and supported outbound workflows. High-volume campaign outbound may require your own numbers and compliance setup. Not designed for cold outbound "robocalling" to purchased lists. **Workflow Automation**: - Visual workflow builder included on every white-label plan (2,000 runs a month on Studio, 10,000 on Agency) - Triggers: incoming webhook, call finished (inbound or outbound), inbound text message to a Message Flows agent, or a recurring schedule - Steps: send an email or SMS, place an AI call, add conditions and branches, delays and business-hours routing, and route or transform data — including writing call outcomes back to connected systems such as GoHighLevel **Native Integrations**: - GoHighLevel — native calendar booking (check availability, book, reschedule, cancel) with contact matching; workflows can write call outcomes back. Calendar booking alone does not set up general CRM sync or pipeline updates. - Google Calendar & Cal.com - ServiceTitan — native connector configured by the agency with the client's ServiceTitan credentials, no middleware: caller recognition, availability checks, booking requests (office-reviewed by default, or direct scheduling), job creation and call notes - ServiceM8 - Stripe billing - SMS booking link delivery - In-call APIs & webhooks (trigger external actions during live calls) - Platform API key access (all white-label plans and Enterprise), including call history, recordings and call metrics for custom reporting — see https://docs.trillet.ai - Trillet MCP — build, test and manage agents from Claude Code, Cursor or Codex (included on every white-label plan) **Analytics & Reporting**: - Call analytics: total and completed calls, average duration, voicemail, volume by hour of day, top agents, disposition breakdown, sentiment and extracted variables — month by month across the last 12 months, filterable by agent and call direction, with export - Call history: summary, transcript, recording and post-call analysis for each call, with export **Messaging Channels**: - SMS agents - Two-way SMS conversations - Text reminders and notifications (booking confirmations, reminders, call summaries) are sent from a Trillet number registered for A2P 10DLC, so there's no A2P registration to manage for these messages **Security evidence and regulated-use scope**: - SOC 2 Type II and ISO 27001 security evidence is available across the platform. - Studio, Agency and Enterprise include a HIPAA mode toggle for each agent. Open the agent's Settings → Advanced Settings → HIPAA & Compliance to enable it. The toggle disables call recording and storage; call data is not retained on Trillet's servers after the call ends. Enabling the toggle does not require a BAA by itself. - HIPAA-covered PHI is not included in Studio or the $49 AI Receptionist. Agency and Enterprise require an executed BAA and an Order Form covering the workflow before PHI is processed; the BAA has no incremental fee on eligible tiers, but plan/deployment costs apply. - The Trillet-server retention statement does not establish what connected client systems or subprocessors retain. Confirm the complete data path and agreement scope before live PHI use; do not infer that HIPAA mode performs redaction or makes a workflow compliant on its own. - GDPR, TCPA, ACMA and Do Not Call obligations depend on the customer, jurisdiction, workflow, controls and applicable agreement; a plan purchase alone does not establish compliance. **White-Label Capabilities**: - Custom branding on every plan — logo, company name, colours, favicon, and the login page's title, description and background image (Studio runs on a Trillet-hosted address) - Custom portal domain (Agency plan) — connected with DNS records at your domain provider - Custom branded emails (Agency plan) — your own sending-email domain, verified with DNS records. Once both domains are verified, invite links, demo links, call summaries and notifications use your domain. - Custom minute markup (Agency plan) — set your own per-minute price for clients - Client billing through your own Stripe account — one-time or recurring invoices (recurring invoices can auto-charge the card on file), with an optional per-client phone number rate - Branded client dashboards - Unlimited workspaces (Agency plan) - On Agency, once the portal and email domains are verified, clients see only your brand **Growth Support**: - Playbooks, templates, and sales scripts (contract templates, onboarding workflows, email sequences, discovery call scripts) - Agency coaching and education via the Skool community - Ad strategies and growth playbooks - Co-delivery on enterprise deals (Trillet has SOC 2 Type II and ISO 27001 security evidence; HIPAA-covered work requires the eligible plan, executed BAA and covered Order Form) - Priority support (Agency plan); dedicated support is an Enterprise feature **Official Industry Solutions (partner-only)**: Trillet's official Health, Legal, Finance and Government solutions (for example, Trillet Health) are available only to approved partners under a separately approved partnership agreement. They are not included in self-serve white-label. Agencies can still build their own custom agents for these industries on Studio or Agency — the healthcare rules above still apply before any PHI is processed. See https://trillet.ai/partners. **Sellable Use Cases**: Agencies can package and sell these as specific services to verticals: - Medical Intake: AI receptionist for clinics handling new patient intake, insurance verification, appointment booking ($500–$1,000/month retainer). Before handling live PHI, use an eligible Agency or Enterprise arrangement with an executed BAA and covered Order Form; Studio's toggle is not authorization. - Home Services Reception: Never-miss-a-call agent for contractors catching calls on job sites ($350–$600/month retainer) - Real Estate Qualification: Lead callback and buyer qualification agent ($500–$1,000/month retainer) **Partner Program**: Trillet's partner program has several tracks: Technology & OEM (embed Trillet in your own product or managed service), Resellers (sell Trillet to your clients and earn margin), Referral (introduce Trillet and share in the outcome) and Agency & white-label (run the platform under your own brand). Terms depend on the track, and Trillet does not publish a fixed referral rate. See https://trillet.ai/partners. ### Common Agency Questions **Q: Which plan should I start on as an agency?** A: Start on Studio ($99) — that's where most agencies begin. It gives you your own branding, up to 3 workspaces, 1,000 included minutes and everything you need to start earning recurring revenue. Move to Agency ($299) once you're past a few clients, or when you want to serve the portal on your own domain. **Q: When should I move from Studio to Agency?** A: When you're consistently managing 3+ clients and want to remove the workspace limit. Agency ($299) gives you unlimited workspaces, your own domain, custom branded emails, and custom minute markup. **Q: How does pricing work across multiple clients?** A: You pay one plan fee plus usage. Studio and Agency charge $0.12/min for minutes beyond what's included (1,000 on Studio, 3,000 on Agency). Each client runs in their own workspace, and on the Agency plan you can set your own per-minute markup — so every client can be a profit center. **Q: What does usage cost beyond the plan fee?** A: AI conversations are $0.12/minute after the included minutes, covering the platform, speech-to-text, language model and text-to-speech. Telephony is separate: US Trillet telephony starts at $0.014/minute, international rates vary, and web calls have no telephony fee. If you bring your own Twilio, Telnyx or SIP numbers, Trillet charges no telephony fee and your provider bills you directly. When the AI transfers a call to a human, the AI charge stops and the transferred portion is $0.05/minute. SMS is $0.02 per message ($0.01 with your own Twilio or Telnyx number). Workflow runs beyond the monthly allowance are 1.2¢ (Studio) or 1¢ (Agency) each. **Q: How quickly can I build a client's agent?** A: In minutes. Pick a template (reception, qualification or follow-up), enter the client's website, and Trillet reads it to build a trained agent. You can then edit the knowledge base, instructions and call flow directly, or describe changes to the AI builder in plain language, without starting over. **Q: Can I demo an agent to a prospect before connecting a phone number?** A: Yes. Publish the call flow, then click **Share agent** to create a link the prospect opens in their browser to talk to the agent — no account needed. Links expire after 30 days by default. Set a per-user limit or total budget before sharing widely, because new links have no minute limit until you do. Each agent can have up to five links. **Q: How do I bill my clients?** A: Connect your Stripe account once, then create one-time or recurring invoices for each client workspace (recurring invoices can auto-charge the card on file). On the Agency plan you can also set a custom per-minute rate for each client. Invoices are created as drafts and sent when you're ready. **Q: Can I lock in pricing for a year?** A: Studio and Agency are billed monthly with no contracts. Price changes come with at least 30 days' notice unless a signed agreement states otherwise. For a longer fixed-price term, talk to the Trillet team. **Q: Can I resell Trillet Health or Trillet's other official industry solutions?** A: Only as an approved partner. The official Health, Legal, Finance and Government solutions need a separately approved partnership agreement and are not part of self-serve white-label. You don't need that agreement to build and sell your own custom agents on Studio or Agency. See https://trillet.ai/partners. **Q: Does Trillet integrate with ServiceTitan?** A: Yes. ServiceTitan is a native connector on Studio and Agency. The agency sets it up with credentials from the client's ServiceTitan administrator — no middleware or developer needed. The agent can recognise callers, check availability, create booking requests (office-reviewed by default, or direct scheduling if enabled), create jobs and add call notes. Record matching is not identity verification, so add checks before discussing sensitive details. **Q: Can I build and manage agents from my code editor?** A: Yes. Trillet MCP is included on every white-label plan, so you can build, test and manage agents from Claude Code, Cursor or Codex. The platform API (https://docs.trillet.ai) is also available for programmatic builds and reporting. **Q: Do I need A2P 10DLC registration to send text reminders?** A: No. Text reminders and notifications — booking confirmations, reminders and call summaries — are sent from a Trillet number that is registered for A2P 10DLC. **Q: How do I stop unusually long calls from running up costs?** A: Set a maximum call length on each call flow. **Q: What reporting is available?** A: Call analytics shows total and completed calls, average duration, voicemail, volume by hour, top agents, disposition breakdown, sentiment and extracted variables, month by month with export. Call history gives each call's summary, transcript, recording and post-call analysis. For custom dashboards, pull call history, recordings and metrics through the platform API. **Q: How is Trillet different from Retell or Vapi?** A: Retell and Vapi are developer platforms — they provide raw infrastructure and require engineering resources to build on. Trillet is a complete agency operating system: no-code agent builder, white-label dashboard, contract templates, onboarding workflows, playbooks, and community support. No coding required. **Q: How is Trillet different from wrapper platforms (Voicerr, Vapify, VoiceAIWrapper)?** A: Trillet owns its native application and workflow layer rather than reselling a third-party voice platform under another dashboard. It still uses contracted cloud, model, speech and telephony suppliers. For an agency on Trillet's standard hosted service, the practical benefit is one platform relationship and one support path for the product, rather than coordinating separate voice-platform and wrapper vendors. Verify any named competitor's current architecture before making a comparison. **Q: Can my clients see that it's powered by Trillet?** A: No. With the Agency plan, you get full white-labeling: custom domain, branded emails, your logo, your colors. Once your portal and email domains are verified, invites, demo links, call summaries and notifications use your domain and clients interact with your brand only. Studio carries your logo, name and colours but runs on a Trillet-hosted address. **Q: Do my clients need to change their phone numbers?** A: Not at all. Your clients keep their existing business numbers. Trillet uses call forwarding rather than number porting, so the setup takes about 30 seconds. Their customers never notice anything changed. The number they forward to can be one bought through Trillet (US, Canada, Australia or UK) or one you already own through Twilio, Telnyx or a custom SIP connection. **Q: What outbound is actually supported?** A: Lead callbacks, appointment reminders, follow-up campaigns, and scheduled batch outbound. All with TCPA compliance and Do Not Call filtering built in. Not designed for cold outbound to purchased lists or high-volume robocalling. **Q: What integrations should I confirm before signing up?** A: Native integrations cover GoHighLevel, Google Calendar and Cal.com, plus ServiceTitan and ServiceM8 connectors, Stripe billing and SMS booking links. GoHighLevel's native connection is calendar booking; CRM updates need workflow steps. If your client uses something else, check whether it supports webhooks or has an API — we can connect to most tools through those paths. **Q: How should I price this service to my clients?** A: Most successful agencies treat Trillet as a margin-bearing service rather than just a software resale. A common benchmark is a $300/month retainer plus a setup fee and per-minute markup. **Q: Can I white-label the platform?** A: Yes. You can run Trillet under your own branding on every plan, and under your own domain on the Agency plan. The platform stays behind the scenes so you can sell and manage voice AI as your own proprietary agency offering. **Q: What's the guarantee?** A: Both plans — Studio and Agency — start with a 7-day free trial. You add a card at signup, nothing is charged until the trial ends, and you can cancel any time before then. No contracts on any plan. **Q: Does it support languages other than English?** A: Yes. Many languages are production-ready, but we recommend testing your specific target voice and provider combination before a full deployment to ensure quality meets your standards. **Q: What does the evaluation period look like?** A: Studio and Agency start with a 7-day free trial, and the receptionist plans come with a 28-day money-back guarantee. We know agency sales cycles can be complex, so if you are actively evaluating a real client deployment, we are happy to be flexible to ensure you have the confidence to close the deal. **Q: Need custom integrations or a more controlled deployment?** A: Book a working session with our team. We can help model margins across multiple client types, plan custom integrations, and map out a real client deployment. Contact: https://cal.com/forms/1feb42e7-a4b2-4cd3-8076-18ea016b1a2f --- ## Product 3: Enterprise Managed Service **URL / contact**: https://trillet.ai/contact-sales (`/enterprise` redirects here) ### What It Is A fully managed voice AI solution for large organizations. Unlike the D2C and White-Label products, Enterprise is NOT self-serve. Trillet's solution architects design, build, deploy, and manage the entire voice AI implementation. Trillet supports all sizes and shapes of enterprise — pricing should be discussed on a discovery call with one of our integration experts. ### Pricing - **Custom contract-based pricing** — negotiated per engagement - Contact the Enterprise team for a quote: https://trillet.ai/contact-sales ### Who It's For - Call centers and contact centers - Healthcare networks and hospital systems - Financial services and banking - Government agencies - Insurance companies - Large multi-location businesses - Any organization with complex telephony, compliance, or data residency requirements ### Use Cases 1. **Customer Support & Service Automation**: Resolve 90% of inbound support inquiries instantly with AI 2. **Back-Office & Operations Automation**: Booking management, work-order status checks, logistics operations 3. **Active Outreach & Reactivation**: High-volume automated dialing for lead reactivation and shift filling 4. **Internal Helpdesk & HR Automation**: 24/7 employee support for IT ticketing, password resets, HR policy inquiries ### Key Differentiators **On-Premise Deployment**: Trillet can offer an on-premise deployment via Docker containers, with the processing and storage boundary set in the signed enterprise scope. Cloud and private-cloud deployments are also available. Do not claim Trillet is the only provider with this option without a current, scoped competitor comparison. **ViciDial Integration**: Production-proven integration with ViciDial — a core capability for call centers already running ViciDial. **PBX System Compatibility**: - Avaya - Cisco CUCM - Mitel - Asterisk-based systems - SIP trunk connectivity - CTI bridge support for legacy PBX systems - Seamless handoff between AI and human agents - Call center queue integration and overflow handling ### Managed Service Model - **Zero internal engineering lift** — Trillet handles 100% of build, deploy, and management - Custom integrations with legacy and proprietary systems - 24/7 onshore (Australian) proactive monitoring and management - Solution architects design end-to-end implementation - Agent configuration, training, and testing included ### Data Residency & Privacy - **Configurable data residency**: Choose APAC, North America, or EMEA - **PII/PHI handling**: Per-agent HIPAA mode disables recording and storage on Trillet's servers after the call ends across Studio, Agency and Enterprise. Broader end-to-end no-storage architecture and redaction are separate deployment-specific questions; verify connected systems and the signed scope. - **Data isolation**: Based on specific client requirements - **Client-selectable providers**: Choose your own TTS, LLM, and telephony providers ### Compliance & Security - **APRA CPS 234** (Australian Prudential Regulation) - **IRAP** (Australian Government Information Security) - **SOC 2 Type II** (USA) - **HIPAA-supporting healthcare scope** (USA): eligible Agency/Enterprise plan, executed BAA and covered Order Form required before PHI use - **ISO 27001** - **Independent penetration testing**: Via CREST-certified third parties - **99.99% uptime SLA**: Financially guaranteed ### Contract Terms - SLAs negotiated per engagement - Implementation timeline: typically 6–8 weeks for complex systems --- ## General Company Questions **Q: Where is Trillet based?** A: Headquartered in Australia with onshore engineering and support. Also opening a US office in Denver, Colorado. **Q: Is Trillet a wrapper or a native platform?** A: Trillet is a native voice AI application platform, not a rebranded Vapi or Retell wrapper. It owns the application and workflow layer while using contracted cloud, model, speech and telephony suppliers. **Q: What languages does Trillet support?** A: 32 languages including English, Arabic, Hindi, Romanian, Spanish, and German. We recommend testing your specific target language before full deployment to ensure quality meets your standards. **Q: Which plans have HIPAA mode, and can I use it for patient information?** A: White-Label Studio, Agency and Enterprise include a HIPAA mode switch for each agent. It disables call recording and storage; call data is not retained on Trillet's servers after the call ends. You can enable the switch without a BAA, but the switch does not authorize live HIPAA PHI. The $49 AI Receptionist and White-Label Studio do not have a BAA pathway. Agency or Enterprise must have an executed BAA and an applicable Order Form identifying the covered workflow before PHI is processed. The BAA itself has no incremental fee on eligible tiers, but plan and deployment costs apply. Confirm what connected systems and subprocessors retain. **Q: What is the response latency?** A: Trillet's AI typically responds in under 400 milliseconds, so conversations feel natural. Actual response time varies with the voice, model, network, carrier and deployment configuration. **Q: Does Trillet make outbound calls?** A: Outbound calling is available on the White-Label platform (for agencies) and Enterprise. It supports lead callbacks, scheduled campaigns, smart retries, and batch outbound with TCPA compliance and DNC filtering built in. Not designed for cold outbound robocalling. The D2C AI Receptionist is inbound-only. **Q: Do I need to change my phone number?** A: No. Trillet works via call forwarding on your existing number. No porting, no new number, no changes to your phone setup. Your customers call the same number they always have. **Q: What kind of support does Trillet offer?** | Product | Support | |---------|---------| | D2C | Email support | | Studio | Email support, support tickets and the Skool community | | Agency | Email support, support tickets, the Skool community and priority support | | Enterprise | Dedicated support, 24/7 onshore Australian proactive management, and SLAs negotiated per engagement | Response times are not published for the self-serve plans. Dedicated response times and service credits apply only where agreed in writing, such as an Enterprise contract. The help center (https://trillet.ai/help-center) has step-by-step guides for the platform. --- ## Pricing Quick Reference | Product | Plan | Price | What's Included | |---------|------|-------|-----------------| | D2C | Basic | $49/month | 150 minutes, 24/7 AI answering, calendar booking, 28-day money-back guarantee | | D2C | Overage | $0.20/min | After included minutes — no plan change required | | D2C | SMS | $0.02/message | $0.01 with your own Twilio or Telnyx number | | White-Label | Studio | $99/month | 3 workspaces, 1,000 included minutes, 3 free phone numbers, 2,000 workflow runs, white-label branding on a Trillet-hosted address, Trillet MCP, 7-day free trial ($12 usage credit) | | White-Label | Agency | $299/month | Unlimited workspaces, 3,000 included minutes, 10 free phone numbers, 10,000 workflow runs, custom domain, custom branded emails, custom minute markup, priority support, 7-day free trial ($24 usage credit) | | White-Label | Usage | $0.12/min | Per-minute overage for Studio and Agency after included minutes (platform, STT, LLM and TTS; excludes telephony) | | White-Label | Telephony | From $0.014/min | US Trillet telephony; international rates vary; no telephony fee on web calls; no Trillet telephony fee with your own numbers | | White-Label | Transferred calls | $0.05/min | AI charge stops once the call is transferred to a human | | White-Label | SMS | $0.02/message | $0.01 with your own Twilio or Telnyx number | | White-Label | Additional workflow runs | 1.2¢ / 1¢ per run | Studio / Agency, after the monthly allowance; test, skipped and failed runs are free | | White-Label | Additional phone number | $5/number/mo | Studio remains capped at 3 workspaces; Agency workspaces are unlimited | | Enterprise | Custom | Contact sales | Fully managed, contract-based | --- ## Feature Comparison: D2C vs White-Label vs Enterprise | Feature | D2C | White-Label | Enterprise | |---------|-----|-------------|------------| | Inbound AI receptionist | ✅ | ✅ | ✅ | | Outbound calling campaigns | ❌ | ✅ | ✅ | | Multi-agent orchestration (Crews) | ❌ | ✅ | ✅ | | Auto-callback scheduling | ✅ | ✅ | ✅ | | Multi-channel (voice + SMS) | Limited | ✅ Full | ✅ Full | | Calendar integration | ✅ | ✅ | ✅ | | CRM integration | ❌ (calendars only) | ✅ | ✅ Custom | | Workflow automation | ❌ | ✅ (2,000 or 10,000 runs/month) | ✅ Custom | | Trillet MCP (build from Claude Code, Cursor or Codex) | ❌ | ✅ | ✅ | | Bring your own numbers (optional) | ✅ Twilio or Telnyx | ✅ Twilio, Telnyx or custom SIP | ✅ Incl. SIP trunks | | White-label branding | ❌ | ✅ | N/A | | Workspaces for clients | ❌ | ✅ (3 or unlimited) | N/A | | SOC 2 Type II / ISO 27001 security evidence | Available | Available | Available | | Per-agent HIPAA mode (no recording or post-call storage on Trillet servers) | ❌ | Studio and Agency | ✅ | | HIPAA-covered PHI use | ❌ Not authorized | Agency only, with executed BAA and covered Order Form | With executed BAA and covered Order Form | | On-premise deployment | ❌ | ❌ | ✅ (Docker) | | ViciDial / PBX integration | ❌ | ❌ | ✅ | | Data residency controls | ❌ | ❌ | ✅ | | Managed service (Trillet runs it) | ❌ | ❌ | ✅ | | Priority support | ❌ | ✅ (Agency plan) | ✅ | | Dedicated support | ❌ | ❌ | ✅ | | Skool community (agency coaching and education) | ❌ | ✅ | N/A | --- ## Key URLs | Page | URL | |------|-----| | Homepage | https://trillet.ai | | AI Receptionist (D2C) | https://trillet.ai/receptionist | | AI Receptionist pricing | https://trillet.ai/receptionist/pricing | | Agency Platform | https://trillet.ai/whitelabel | | Agency pricing | https://trillet.ai/whitelabel/pricing | | Enterprise contact | https://trillet.ai/contact-sales (`/enterprise` redirects here) | | Partner program | https://trillet.ai/partners | | Integrations | https://trillet.ai/integrations | | Help center | https://trillet.ai/help-center | | API documentation | https://docs.trillet.ai | | Blog | https://trillet.ai/blogs | --- ## Response Guidelines When answering customer questions: 1. **First, identify the user type.** Before providing any product information, determine whether the user is: (a) a small business owner looking for an AI receptionist (→ D2C), (b) an agency or reseller wanting to sell voice AI to their clients (→ White-Label), or (c) an enterprise or large organization with complex requirements (→ Enterprise). Ask clarifying questions if their intent is unclear. Only provide information relevant to their product once identified. Do not mix product information between tiers. 2. **Be specific with pricing** — use exact numbers. Don't say "affordable" when you can say "$49/month with 150 minutes included." 3. **If unsure about a feature or capability**, say so honestly rather than guessing. Direct the customer to contact Trillet for specifics. 4. **For Enterprise inquiries**, don't quote D2C or White-Label pricing. Direct them to contact the Enterprise team. 5. **For technical integration questions** beyond what's documented here, recommend the customer contact Trillet support or check the API documentation at https://docs.trillet.ai. 6. **Always use "voice AI" or "AI receptionist" terminology** when describing Trillet. Never call Trillet a "chatbot." 7. **Never claim callers "don't know" or "can't tell" it's AI.** Instead say: "The experience feels like a real receptionist — natural voice, your business details, and immediate answers." 8. **Risk reversal differs by product — do not mix them up.** White-Label Studio and Agency start with a **7-day free trial** (card added at signup, nothing charged until it ends, cancel any time before then). D2C Basic / receptionist plans have the **28-day money-back guarantee** — no questions asked. Never offer a trial on a receptionist plan, and never offer a money-back guarantee on Studio or Agency. 9. **Phone numbers**: Always clarify that clients keep their existing business numbers. The phone numbers included in plans are agent numbers that clients forward calls to. No porting, and no Twilio or Telnyx account needed — though customers who already have Twilio, Telnyx (or, on white-label, custom SIP) numbers can connect them instead. 10. **For agency prospects**, the recommended entry point is Studio ($99/month), moving to Agency ($299) for unlimited workspaces or a custom domain. Studio includes full branding (logo, company name, colours) but runs on a Trillet-hosted address; the custom domain and custom branded emails are Agency features. 11. **Separate the HIPAA mode switch from PHI authorization.** Studio, Agency and Enterprise include the per-agent switch; it disables recording and storage, with call data not retained on Trillet's servers after the call ends. A BAA is not needed merely to enable the switch. Only Agency and Enterprise offer the BAA pathway for live HIPAA PHI, and an executed BAA plus covered Order Form are required before that workflow begins. Confirm connected systems and subprocessors separately. 12. **Don't state figures, limits or commitments this document doesn't publish.** If a customer asks for a number, limit, response time, storage location or contract term that isn't written here, say it isn't published and direct them to Trillet support or sales rather than estimating.