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How can we help?

Practical guides for your first agent, your next workflow, and everything in between.

Start withCreating an agentKnowledge basesCall transfers

What are you working on?

50 practical guides

Using the platform

Build agents, manage your workspace, and keep conversations running.

36 guides

Integrations & actions

Extend what your agents can do with APIs, code, and connected tools.

3 guides

Troubleshooting

Find the cause, check your settings, and get back on track.

11 guides

A GOOD PLACE TO START

Your first agent,
step by step.

Set up a workspace, give your agent a clear purpose, and test before you go live.

  1. 01Launch your first client agent
  2. 02Create and configure a call flow
  3. 03Create and attach a knowledge base
  4. 04Test and publish changes to a call flow

Everyday essentials

The next thing on your list

Configure transfers, fallback, and business hours

Configure transfer destinations, hand-off styles, ring-time fallback, business hours, and conditions.

Adjust an agent's voice and conversation timing

Save a voice selection and adjust conversation check-ins and noise handling.

Review call history, recordings, and follow-up flags

Find calls, inspect transcripts and function results, and record observed and expected behavior in flags.

Manage client workspaces and team access

Create workspaces, invite members with the right experience, and copy the workspace ID.