Trillet Voice
AI voice that resolves high‑stakes conversations end‑to‑end
Natural, low-latency voice agents that verify identity, take action in your systems, and close the loop — on every call.
<1.5s
AI response latency for natural turn-taking
32
languages supported
24/7
high concurrency — no busy lines
Native
PBX support — Avaya, Cisco CUCM, Mitel & more
Why teams choose Trillet Voice
Native voice platform
Not a wrapper on third-party infrastructure. One provider, one point of accountability, full control over quality and reliability.
Works with your existing numbers
Simple call forwarding. No new phone numbers or telephony providers required. Live in minutes.
Native PBX integrations
Avaya, Cisco CUCM, Mitel, Asterisk, SIP trunks and CTI bridges — so you keep the systems your operations team already trusts.
End-to-end resolution
Verifies identity, retrieves live data, takes action in your systems, and closes the conversation with a full audit trail.
Enterprise-ready by design
HIPAA, TCPA, ACMA and GDPR compliant. On-premise and private cloud options available.
Resolve complex conversations end‑to‑end
01
Identity verified to your standards
Before anything happens, the caller is verified to the standard your compliance team sets — every check logged.
Identity verification
To your compliance standard
Verified — cleared to act
02
Live systems checked in real time
Account records, balances and availability are read from your live systems during the conversation — never from a stale copy.
Read from your live systems
Live data — not a stale copy
03
The action completed during the call
The required action — booking, payment, case update, or recovery — is completed while the caller is still on the line.
During the call
Completed while the caller is on the line
04
Closed with confirmations and audit
Confirmations are issued and a complete audit trail is maintained automatically. Outcomes, not tickets or callbacks.
Closed with full audit
14:02:11
Identity verified
14:03:26
Payment taken — Visa ••42
14:04:52
Written to your systems
14:05:08
Confirmation SMS sent
Voice quality
Natural voice, built for real calls
Conversations that feel like a skilled receptionist, not a scripted bot.
Sub-1.5 second AI response latency for natural turn-taking.
Handles interruptions, barge-in and context switching.
Background noise tolerance for real-world environments.
32 languages supported.
High concurrency without busy signals.
Automatic spam and telemarketer detection.
Key capabilities
Inbound
Answer every call 24/7.
FAQs — hours, pricing and service questions
Routing and transfers to the right person or department
After-hours and overflow coverage
Lead qualification and intake
Appointment booking, rescheduling and cancellations
Order status and billing questions
Message taking
Spam detected and ended automatically
Outbound
Compliant campaigns at scale.
Speed-to-lead — new leads called back within minutes
Appointment reminders that cut no-shows
Database reactivation for dormant lead lists
Payment reminders and collections follow-ups
Smart retries — up to 10 attempts
Voicemail detection and number masking
Full TCPA + DNC list support
AI-to-human handoff
When a conversation needs a person.
Live, warm transfers — context preserved
Clean handoff into your existing queues
Works with the teams you already run
Telephony & systems
Works with your existing telephony & systems
Keep your current phone numbers — simple call forwarding is all that’s required. Native PBX support means the AI works inside the telephony environment you already run.
Actions taken during the call are written directly into your live tools. No parallel systems. No double entry. No new telephony stack.
During the call
Appointment written to your calendar
Payment recorded in your payment system
Case updated in your CRM
Confirmation sent from your number
Native PBX & telephony support
CRM & scheduling integrations
Actions written into
Multi-channel continuity
Continuity beyond the call
When a conversation needs to continue beyond the call, Trillet seamlessly moves to SMS or messaging while preserving full context. The customer never has to repeat themselves.
One thread
HIPAA, GDPR, ACMA and TCPA compliant.
Full audit logs and role-based access.
Business Associate Agreement (BAA) available.
On-premise and private cloud deployment options for regulated environments.
Australian data residency — call recordings, transcripts and backups stored in Australia, with in-country LLM hosting available.
Frequently asked questions
There are no menus or scripts to navigate. Trillet Voice holds a natural conversation — sub-1.5 second response latency, interruption and barge-in handling, 32 languages — and completes the work itself: it verifies identity, takes action in your systems and closes the loop with confirmations and a full audit trail.
No. You keep your current numbers — simple call forwarding is all that’s required, and you can be live in minutes. Native PBX support covers Avaya, Cisco CUCM, Mitel, Asterisk, SIP trunks and CTI bridges, so the AI works inside the telephony environment you already run. Actions are written into the systems you already use — GoHighLevel, HubSpot, Zoho CRM, Salesforce, Google Calendar, Cal.com and Stripe among them — and additional systems are connected through your system’s API during onboarding.
Yes. Trillet is HIPAA, GDPR, ACMA and TCPA compliant, with full audit logs and role-based access, and a Business Associate Agreement (BAA) is available. SOC 2 Type II and ISO 27001 certifications are in place, and on-premise and private cloud deployment options are available for regulated environments.
Yes. Call recordings, transcripts and backups all reside in Australia, and Trillet is Australian owned. For organisations that require it, LLM inference can also be hosted in Australia — ask about in-country hosting during onboarding.
The call is transferred cleanly into your existing queues or teams with full context preserved. And when a conversation should continue beyond the call, Trillet moves it to SMS or messaging with the same context — the customer never has to repeat themselves.
Ready for voice AI that resolves high‑stakes conversations end‑to‑end?
Speak to sales to review how Trillet Voice integrates with your telephony, systems and compliance requirements.
A working session with the team that builds the platform — not a scripted demo.