Trillet for healthcare
Resolve every patient conversation end‑to‑end
Handles intake, appointment booking, insurance verification and follow‑ups — with full HIPAA controls and direct action in your systems.
The real challenges in patient access
Missed calls, long hold times, after-hours gaps and incomplete follow-ups create higher abandonment, more no-shows, and clinical staff spending time on repetitive admin instead of care.
Patients expect immediate answers. Teams need capacity for care.
Results teams are already seeing
10×
lower call abandonment
32%
fewer no-shows
80%
lower cost to serve
Key use cases, resolved in your systems
01
Patient intake & new patient onboarding
Capture demographics, insurance details and reason for visit — then complete the intake without staff intervention.
Transcript
VoiceAI agent
I’ve got your insurance details — lastly, what’s brought you in?
Caller
Lower back pain — it’s been about two weeks now.
Intake completedChart created · ref ••4821
02
Appointment booking & management
Book, reschedule or cancel appointments in real time against your live schedule.
Transcript
VoiceCaller
Something’s come up Thursday — can I move my appointment?
AI agent
Of course — Dr. Osei has Tuesday 11:15am or Friday 3:40pm free.
Appointment rescheduledDr. Osei · Tue 11:15am
03
Insurance verification
Confirm coverage and eligibility during the conversation so patients and staff start with clear information.
Transcript
VoiceAI agent
One moment — I’ll check your coverage with your insurer now.
Eligibility confirmedMember ••7302
AI agent
Good news — your visit is covered, with a $30 copay.
04
After-hours & overflow
Answer every patient enquiry outside business hours and during peak demand.
Transcript
Voice · 9:12 PMCaller
I know it’s late — I need to cancel tomorrow’s 8am.
AI agent
No problem, that’s done. Would you like to rebook while we’re on?
Cancellation processedSlot released to waitlist
05
Follow-ups & reminders
Send confirmations, reminders and simple post-visit sequences that patients actually respond to.
Transcript
SMSAI agent
Hi Maya — reminder: Dr. Patel tomorrow at 2:15pm. Reply 1 to confirm.
Caller
1
Attendance confirmedSMS · reminder sequence
Results that matter in healthcare
10×
lower call abandonment
32%
reduction in no-shows
80%
reduction in cost to serve
End-to-end
complex patient conversations resolved
Medical-grade speech recognition
Built to understand clinical language
96%
recall on critical medical terminology — drug names, dosages, diagnoses
93%
real-time transcription accuracy on clinical speech
- Error rate
- <1%
- Call escalations reduced to
- <15%
Integrations
Works with your existing systems
Connects directly to the EHR, practice management, telephony and calendar systems you already run. No parallel systems. No double entry. Every action is written into the tools your team already uses.
During the conversation
Appointment written to your practice management system
Intake and referral notes written to your EHR
Eligibility check logged against the patient record
Confirmation and reminder sent from your number
EHR integrations
ModMed
Epic
Oracle Health
athenahealth
eClinicalWorks
NextGen
Veradigm
Tebra
DrChrono
Greenway Health+ moreHIPAA compliant.
Full audit logs and role-based access.
Business Associate Agreement (BAA) available.
On-premise and private cloud deployment options available.
Australian data residency — patient call recordings, transcripts and backups stored in Australia, with in-country LLM hosting available.
Frequently asked questions
Yes. Trillet is HIPAA compliant, with full audit logs and role-based access. A Business Associate Agreement (BAA) is available, and SOC 2 Type II and ISO 27001 certifications are in place.
Conversations run under your compliance controls, and every action is written into your systems with a complete audit trail. For teams with strict data-residency requirements, on-premise and private cloud deployment options are available.
Yes. Call recordings, transcripts and backups all reside in Australia, and Trillet is Australian owned. For organisations that require it, LLM inference can also be hosted in Australia — ask about in-country hosting during onboarding.
Trillet connects directly to the EHR, practice management, telephony and calendar systems you already run. ModMed is supported out of the box, and additional EHRs are connected through your system’s API during onboarding — no parallel systems, no double entry.
Conversations that need clinical judgment or fall outside your policies are escalated to your staff with full context, and the complete interaction is preserved in the audit trail.
Ready to resolve every patient conversation end‑to‑end inside your environment?
Speak to sales to review how Trillet integrates with your systems and meets your compliance requirements.
A working session with the team that builds the platform — not a scripted demo.