Trillet for legal practices
Resolve every legal enquiry end‑to‑end
AI that handles after-hours enquiries, new matter intake and routine updates — with full audit trails and direct action in your systems.
The real challenges in legal practices
After-hours enquiries go unanswered. New matter intake is slow and inconsistent. Routine client updates consume solicitor time that should be spent on high-value work.
Sensitive conversations require care, consistency and a complete audit trail.
Results teams are already seeing
40%
enquiry conversion rate — 25% higher than human agents
100%
call coverage — zero missed calls
$74K
in monthly savings across a live legal deployment
Key use cases, resolved in your systems
01
After-hours enquiry handling
Answer every after-hours and overflow enquiry so potential clients are never left on hold or sent to voicemail. Capture the essential details and route or book the next step.
Transcript
Voice · 9:12 PMCaller
Hi — sorry it’s late. I’ve just been served papers and I don’t know where to start.
AI agent
You’ve called the right place. I’ll take the details now and book you with a solicitor first thing tomorrow.
Enquiry captured & bookedSolicitor calendar · 9:00 AM
02
New matter intake
Qualify the enquiry, collect the required information, and complete intake consistently — without adding headcount or risking incomplete files.
Transcript
VoiceCaller
It’s a property settlement — we exchanged contracts last week.
AI agent
Thanks — a few more details and I’ll have everything ready for the team. What’s the settlement date?
Intake completedMatter file created · ref ••7302
03
Routine client updates
Handle status updates, appointment reminders and simple follow-ups so solicitors stay focused on substantive legal work.
Transcript
VoiceCaller
Just checking where my matter is up to, if that’s okay.
AI agent
Of course — your documents were lodged on Tuesday, and the next step is the hearing date. I’ll text you the moment it’s listed.
Update logged to matterFile note added · ref ••5118
04
Sensitive conversation handling
Provide a consistent, professional experience on sensitive matters — clients often prefer the privacy and consistency of AI for the first contact.
Transcript
VoiceCaller
It’s about a family matter… I haven’t really talked about this before.
AI agent
Take your time. Everything you share stays confidential and goes only to the solicitor handling your matter.
Marked sensitive · restricted accessVisible to assigned solicitor only
05
Full audit & continuity
Every interaction is logged with a complete audit trail so the file remains accurate and the firm stays protected.
Transcript
VoiceCaller
Can you make sure all of that goes on the file? Last time some details went missing.
AI agent
Already done — the full conversation is logged against your matter, word for word.
Full transcript saved to fileAudit trail · ref ••9046
Results that matter in legal practices
24/7
consistent handling of after-hours and high-volume enquiries
End-to-end
new matter intake, qualified and completed
Every
conversation logged with a full audit trail
Real-time
actions written into your practice management systems
Live in legal practices
“It is already far out-performing any phone lawyer we have ever had in 16 years… The humans are now doing better because they can call back only those people who are hot leads, and so their stats are triple what they were.”
James Stevens
CEO, Go To Court Lawyers
- Error rate
- <1%
- Call escalations reduced to
- <15%
Integrations
Works with your existing systems
Connects directly to the practice management, telephony and calendar systems you already run. No parallel systems. No double entry. Every action is written into the tools your team already uses.
During the conversation
Consultation booked into your firm’s calendar
Intake details written to your practice management system
Full call transcript logged to the matter file
Booking confirmation sent from your number
Practice management & intake integrations
Clio
LEAP
Smokeball
Actionstep
MyCase
PracticePanther
Lawmatics
Filevine+ moreCompliance & trust
Built for the requirements of legal practices
Full audit logs and role-based access.
Clear boundaries so the AI does not provide legal advice.
Designed to support professional obligations around confidentiality and record-keeping.
On-premise and private cloud deployment options available.
Australian data residency — client call recordings, transcripts and backups stored in Australia, with in-country LLM hosting available.
Frequently asked questions
No. Conversations run inside clear boundaries so the AI never provides legal advice — it answers enquiries, captures the details you need, books the next step and routes anything substantive to your team. Every interaction stays fully auditable.
Sensitive conversations get a consistent, professional experience, with role-based access controlling who can see the record. Trillet is designed to support professional obligations around confidentiality and record-keeping, and every interaction is logged with a complete audit trail.
Yes. Call recordings, transcripts and backups all reside in Australia, and Trillet is Australian owned. For firms that require it, LLM inference can also be hosted in Australia — ask about in-country hosting during onboarding.
Trillet connects directly to the practice management, telephony and calendar systems you already run — systems like Clio and LEAP — and additional platforms are connected through your system’s API during onboarding. No parallel systems, no double entry.
Conversations that fall outside your policies or need human judgment are escalated to your team with full context, and the complete interaction is preserved in the audit trail.
Ready to resolve every legal enquiry end‑to‑end inside your environment?
Speak to sales to review how Trillet integrates with your systems and meets your compliance requirements.
A working session with the team that builds the platform — not a scripted demo.