Trillet AI receptionist for dental practices
Turn missed calls into booked appointments
Help your front desk handle patient enquiries and appointment requests through a healthcare deployment scoped to your practice. HIPAA-covered calls require an eligible Agency or Enterprise plan, an executed BAA and a covered Order Form.
The $49 self-serve plan is for non-PHI calls only. Clinical triage and emergency response are not included.
Why voicemail loses new patients
A dental front desk is interrupted by design. Someone is being seated, an impression is being taken, a payer has you on hold. Some callers reach voicemail and may call another practice, while others leave a message or call back. The practice needs a reliable way to review the enquiries it misses.
A missed call is a chance to follow up, not proof of a lost booking.
What the platform can support
24/7
inbound availability when the tested route is working
1.4M+
calls handled across real businesses
~5 min
for an initial non-PHI agent draft, before review and setup
Patient calls, properly scoped
These patient-call examples require an eligible Agency or Enterprise deployment, an executed BAA and an Order Form covering the workflow. They are not included with the $49 self-serve receptionist.
01
New-patient calls, captured in full
A new-patient call can arrive while the front desk is seating someone. In a contracted patient workflow, Trillet can collect approved intake details and offer a supported calendar slot. Your team should confirm clinical details and the appointment rules before relying on the booking.
Transcript
Voice · 10:12 AMCaller
Hi, I chipped a tooth over the weekend and I have not been to your practice before.
AI agent
I can help request an appointment. I cannot assess an injury, but I can take your name and a safe callback number for the practice.
New patient capturedChipped tooth · 10:12 AM
02
Booked, moved and cancelled on the call
In a contracted patient workflow, Trillet can use an approved connected calendar to offer or change a slot when permissions and booking rules allow. Staff should confirm clinical suitability and any practice-management record. SMS confirmation is optional, separately billed and subject to the agreed workflow and consent.
Transcript
VoiceCaller
I need to move my cleaning on Thursday to sometime the week after.
AI agent
I have Tuesday at 9:20 or Thursday at 2:40 that week. Which suits you better?
Calendar request capturedPractice confirmation needed
03
After-hours calls with a clear human path
A patient may call after hours about pain or an injury. The agent must not decide whether the condition is safe to wait. A contracted workflow can give practice-approved, locally appropriate emergency instructions and request monitored human follow-up; clinical triage requires expressly signed regulated scope.
Transcript
Voice · 9:48 PMCaller
My daughter knocked out a tooth at football training. What do we do?
AI agent
I cannot assess an injury. Please follow the practice's emergency instructions or seek local urgent help. I can also request a call from the on-call team.
On-call review requestedHuman follow-up required
04
Routine questions off the front desk
Opening hours, where to park, which plans you accept, whether you are taking new patients. Trillet can repeat approved public information. Individual insurance or coverage questions need staff review; collecting patient details requires the contracted patient workflow, not the $49 self-serve plan.
Transcript
VoiceCaller
Do you take my health fund, and how much would a check-up be with the rebate?
AI agent
I can confirm the funds we accept. For what your specific cover pays I will take your details and pass this to the practice so they can check it properly and come back to you.
Routed to practiceCoverage question · details attached
05
Cancellations captured, slots freed immediately
When a patient rings to cancel in a contracted workflow, Trillet can record the request and update a supported calendar where the approved integration and permissions allow. The practice should confirm any clinical or practice-management record and decide how to offer the open slot.
Transcript
Voice · 4:05 PMCaller
I need to cancel my appointment on Thursday afternoon, something has come up at work.
AI agent
No problem, I have cancelled Thursday at 3:20pm. Would you like me to book you another time now?
Slot freedCalendar updated · 4:05 PM
Results your front desk can count on
Patient-facing capabilities depend on the agreed healthcare scope, approved integrations, carrier routing and staff follow-up.
24/7
inbound availability when the configured route is working
Calendar
approved appointment slots where a supported calendar is connected
Human
staff review for clinical questions and exceptions
Scoped
patient-PHI handling only under the signed healthcare agreement
Customer case study
Featured in a Google Cloud customer case study
These results describe the deployment in that case study, not a dental-specific outcome or a guarantee for every practice.
- Error rate
- <1%
- Call escalations reduced to
- <15%
Integrations
Books straight into your calendar
In a contracted patient workflow, Trillet can offer approved appointment slots through a connected calendar. Staff should confirm clinical suitability and practice-management records. SMS confirmation is optional and separately billed.
During the call
Approved slot offered through a connected calendar
Optional confirmation text when configured and consented
Approved intake details captured under the signed scope
Call summary emailed when available
Connects to your calendar
Outlook works through Cal.com.
Need it connected to your practice-management system? The $49 self-serve plan can use a supported calendar only for non-PHI calls. Patient intake and any connection to Dentrix, Eaglesoft or Open Dental need an eligible contracted deployment; ask us to scope the permitted workflow and integration.
Talk to usPatient-PHI workflows require an eligible Agency or Enterprise plan, an executed BAA and a covered Order Form.
Keep your existing practice number. Calls ring your front desk first.
Review call records, transcripts and summaries where configured and available.
Full audit logs with role-based access. Every action timestamped.
Australian data residency available, with recordings, transcripts and backups stored in Australia.
No lock-in. Cancel anytime, backed by a 28-day money-back guarantee.
Frequently asked questions
It is voice AI that can support approved patient intake and calendar booking in a contracted healthcare deployment. Calls containing HIPAA-covered patient information require an eligible Agency or Enterprise plan, an executed BAA and an Order Form covering the workflow. The $49 self-serve receptionist is only for non-PHI calls; it is not an emergency or clinical-triage service.
The self-serve product can book against a supported calendar, Google Calendar, Cal.com (which can cover Outlook), or GoHighLevel Calendar, but is not authorized for patient-PHI calls and does not write into a practice-management system by default. For a contracted healthcare deployment, ask Trillet to scope the permitted patient workflow and any Dentrix, Eaglesoft or Open Dental integration.
The standard receptionist does not diagnose or triage a dental emergency. A patient-facing deployment should give locally appropriate, practice-approved emergency instructions and a monitored human path. Clinical triage or emergency response is only in scope if expressly agreed in a signed regulated deployment with appropriate safeguards.
No. In an approved deployment, Trillet can support routine call intake and booking when your team is busy or closed, subject to carrier routing and service availability. Your staff remain responsible for clinical questions, exceptions, follow-up and patient safety.
It can repeat approved public information such as hours, location and plans the practice accepts. It should not determine a patient's individual coverage or quote a benefit. Collecting patient details or insurance information requires the eligible contracted workflow; a person should verify coverage and handle exceptions.
The $49/month self-serve receptionist includes 150 inbound voice minutes, then $0.20 per extra minute, for non-PHI use only. Patient-PHI intake needs an eligible Agency or Enterprise plan, an executed BAA and a covered Order Form; request a deployment quote. The BAA has no incremental fee on eligible tiers, but those plans and any scoped implementation have their own costs.
A non-PHI website-based agent draft can take about five minutes. A patient-facing deployment also needs the signed scope, knowledge review, approved call routing, integration setup, staff handoff and real-phone tests; do not forward patient calls to the $49 self-serve plan.
Trillet can support a HIPAA-covered workflow only after an eligible Agency or Enterprise arrangement, executed Business Associate Agreement and applicable Order Form identify that workflow. The $49 self-serve plan is not authorized for PHI. The BAA has no incremental fee on eligible tiers, but the plan and deployment are separately priced. SOC 2 Type II and ISO 27001 do not replace the BAA or make every configuration compliant.
Ready to stop losing new patients to voicemail?
Scope patient intake, booking, integrations and safety handoffs with our team.
HIPAA-covered calls require an eligible Agency or Enterprise plan, an executed BAA and a covered Order Form.