A client cannot open an invitation or find a workspace feature

If someone can't open an invitation, or is missing something they should be able to see, work through these.

1. Open the invite link in a private browser window and sign up with the exact email address the invite was sent to, using email and password.
2. If the portal doesn't load, or you're signed straight back out after signing up, the agency's portal domain may not be fully set up — the agency owner should check Domains & Email.
3. If a signup page shows a domain-related error, contact support rather than troubleshooting DNS — this isn't a customer-fixable configuration issue.
4. If you're signed in but a feature is missing, check Settings → Workspace → Team Members for your role, and Roles & Permissions on the same Workspace tab for what that role includes.
5. If a large part of the sidebar is missing on an agency account — Roles & Permissions, API Keys, Danger Zone — contact support; the account may be set up as the wrong account type.
6. Don't create a second account to work around an access problem — it makes the real issue harder to fix.

Related guides

• Manage workspaces and team access

• Check portal domain errors