Place a single outbound call

Call one person with an agent — useful for testing, callbacks, and one-off follow-ups.

Before you start

Outbound calls go out from a number you own and have connected to the platform. Connect your own number first (see Add and assign a phone number) and assign it to the agent — agents without a number don't appear in the list.

Place the call

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1. Go to Calls → Single Call.
2. Choose the agent under Agent.
3. Enter the number to call, with its country code, under Phone Number.
4. If Calling from appears, pick which of the agent's numbers to call from, or leave it on Auto.
5. If you need to pass information into the call, click Show Additional Options and fill in Dynamic Variables, a Callback URL, or Metadata.
6. Click Start Call.

After a call starts you'll need to wait a few seconds before starting another.

If the call doesn't go out immediately

If the agent's call flow has calling hours set and you start a call outside them, the call is held as pending and placed when the hours open. Check the flow's calling hours if a call doesn't ring straight away.

Related: Add phone numbers, Run batch calls, Collect and extract data.