Monitor batches and manage queued calls
Find past batches, filter queues, reschedule contacts, retry failures, and export results.
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Watch a batch while it runs, filter the queue, and reschedule or remove individual calls.
Open a running or past batch
Batch Calls opens on the form for starting a new batch. To see one that's already running or finished, open Past Batches and click Details on the batch you want.
Filter the queue
- Go to Calls → Call Queues.
- Choose the batch from the campaign dropdown.
- Click More Filters, set what you need, and click Apply Filters.
Reschedule or remove a call
- To move a call, click the pencil icon, set a New Call Time and click Save. The time is in the contact's own timezone.
- To take a call out of the queue, click the bin icon and confirm.
Stop a batch
Stop All Calls stops the batch immediately — there's no confirmation step, so be sure before you click it.
Export results
Click Export CSV while a batch is running, or Download Results once it's finished. Completed batches can also be exported from their row in Past Batches.
Retrying failed calls
Click Retry Failed on a batch with failed calls to try them again, Retry All Failed to retry every failure, or Continue (Skip Failed) to move on without retrying them. Check why the calls failed first — if the numbers themselves were wrong, fix the list and run a new batch instead of retrying bad numbers.
Related: Run batch calls, Place a single call, Review call history.