Configure call summaries and notifications

Get a summary after each call, by email or text.

Email summaries

1. Open the call flow, then Settings → Notifications.
2. Turn on Email summary.
3. Type an address and click Add email — typing it alone doesn't save it. You'll see a warning that summaries have nowhere to go until you do. You can add up to three addresses.
4. Click What's in the email summary to choose which collected information appears, and to edit the subject line and content.

Text summaries

• Text you a summary sends the summary to you. Enter the phone number with its country code and choose which number it sends from.
• Text the caller a summary sends it to the person who called instead.

Text messages don't send on web test calls — test with a real phone call.

Skipping empty calls

Turn on Skip empty-call notifications so you're not notified about calls where nothing was said — wrong numbers, immediate hang-ups, and silent calls.

Finish

Wait for the change to save, then publish the flow and make a test call to confirm the summary arrives.

Related: Collect and extract data, Configure webhooks, Review call history.