AI Answering Service for Septic Emergencies
Septic backup calls are sanitation emergencies - and callers hire the first person who answers. When you're running a backhoe or pump truck, you can't hear the phone. Trillet screens every emergency for severity, captures property details, and books the job - so you land the $500-1,000 call instead of losing it to voicemail.
The Old Way
Voicemail: Missed call from 614-555-0198 (discovered 2 hours later)
Result: Lost $800 emergency job - caller already hired someone else
The Trillet Way
Calendar: EMERGENCY: Mike T. - Sewage Backup in Basement - Today ASAP - $800 est.
Result: Emergency locked in while you were running the backhoe - caller feels helped, you get the job
Your Emergency Screening Process, Executed Perfectly. Every Time.
A homeowner with sewage backing up into their basement isn't leaving a voicemail. They're calling the next number on Google. Trillet answers every emergency call instantly - screening for severity, capturing the details you need to quote, and booking the job before they hang up and call your competitor.
Identify
Trillet identifies whether this is an existing customer or new emergency, takes a message or transfers for existing customers, and continues to screening for new emergencies
Screen
Trillet screens for emergency type (backup, overflow, smell, wet drain field, pump failure), system type (septic tank, cesspool, aerobic), confirms it aligns with your service area, and politely declines if there's no fit
Qualify
Trillet asks your custom intake questions - last pump date, system age, property occupancy, any standing water/sewage, tank size, residential/commercial, access for truck, and your other business-specific questions
Book
If they want to move forward, Trillet texts your booking link or confirms immediate dispatch, you get a complete summary with emergency details and transcript, and the emergency job appears in your calendar with full context
Hear Trillet Handle an Emergency Call
What Septic Contractors Are Saying
Caught a $900 emergency backup while I was running the excavator - would have gone straight to voicemail. That one call paid for a full year of Trillet. Now I never worry about missing the big ones when I'm running equipment.
Mike Rodriguez
Owner, Rodriguez Septic Services, Columbus
Why Missing One Emergency Call Costs You More Than You Think
Voicemail
Someone with sewage backing into their basement is NOT leaving a voicemail. They're panicking. They'll call the next number on Google within 30 seconds.
Result: You paid $100+ for that Google click. You lost a $500-1,000 job. You didn't even know they called until you checked voicemail 2 hours later.
Generic AI
They take a name and number, then tell the caller 'someone will call you back.' A homeowner with sewage in their basement isn't waiting for a callback.
Result: By the time you call back, they've already hired someone who answered live
Trillet
We answer instantly, confirm you handle emergencies, capture all the job details, and lock in the appointment before they hang up. The caller feels helped. You get the job.
Result: You land the $500-1,000 emergency while you're running the backhoe - instead of discovering a missed call 2 hours later
Compare Your Options
| Feature | Voicemail | Traditional | Generic AI | Trillet |
|---|---|---|---|---|
| 24/7 Emergency Availability | ||||
| Screens Emergency vs Routine | ||||
| Captures Septic-Specific Details | ||||
| Books Job Before Caller Hangs Up | ||||
| Call Summary + Transcript | ||||
| Instant Emergency Notification | ||||
| Job Management Integration | Pro | |||
| Cost | Free | $200-400/mo | ~$49-99/mo | From $29/mo |
Sync With Your Job Management Software
Out of the box, Trillet texts booking links directly to qualified customers and sends you call summaries via text and email. You get the details you need without changing how you work.
Need deeper integration with ServiceTitan, Jobber, or your field service management system? Our Pro plan includes custom setup with your existing software.
ServiceTitan
Jobber
Housecall Pro
FieldEdge
ServiceM8
Google Calendar
Calendly
Live in 5 Minutes. No IT Required.
Step 1
Enter your website and phone number
Add your website and phone number. Trillet pulls your service areas and specialties automatically.
Step 2
We configure intake based on your practice type
What qualifies as an emergency? What screening questions should we ask? How do you want emergency notifications delivered? Customise your intake logic in minutes.
Step 3
Forward your calls
Dial a code or scan QR, 30 seconds.
Step 4
That's It. You're Live.
Your AI emergency coordinator will answer calls when you're running equipment, in a crawl space, or on another job. You'll get immediate notification of every emergency so you never miss another high-value job.
Common Questions from Septic Contractors
An AI answering service answers your phone 24/7, screens callers for emergency vs routine work, captures job details (backup severity, property info, tank location), and books the emergency - all before the caller has a chance to hang up and call your competitor. Unlike voicemail or basic answering services that just take messages, Trillet locks in the job while you're running equipment.
Trillet follows a four-step emergency screening process: First, it identifies whether this is an active backup/emergency or routine pumping request. Second, it screens for severity (sewage in home, location of backup). Third, it captures your custom intake questions (tank location, last pump date, access details). Finally, it confirms emergency response and locks in the job. You receive immediate notification with full details.
That's exactly why you need it. You're not a pizza shop getting 50 calls a day - you're getting 3-5 high-value emergency leads a week, each worth $500-1,000. If you miss ONE of those calls because you're running a backhoe, you've lost more than 2 years of Trillet cost. It's not about volume; it's about never missing the call that makes your week.
Absolutely. If you're paying $100-150 per click on emergency septic ads, missing that call means you burned the ad spend AND lost the job. Trillet ensures every expensive click turns into an answered call and a booked job - not a voicemail the caller ignores while they call your competitor.
Yes. Trillet screens for urgency at the beginning of each call. Active backups (sewage in home, drains not working) are handled with emergency urgency, while routine pumping requests can be routed to your standard scheduling process.
Listen for yourself - we have a demo above. Trillet is designed for natural conversation. For emergency callers, the most important thing is that someone answers and takes them seriously. Trillet does exactly that.
That's the whole point. Trillet handles the call completely - screening, capturing details, and locking in the job - so you don't need to hear the phone. When you finish and check your phone, you'll see the job is already booked with full details. No missed opportunity.
Yes. Our Pro plan includes field service management integration with tools like ServiceTitan, Jobber, Housecall Pro, and others. Contact our team to set this up for your business.
Trillet starts at $29/month with a 30-day money-back guarantee. One missed $800 emergency costs you more than 2 years of Trillet. Think of it as insurance against missing the call that makes your week.
Yes. Trillet uses bank-level encryption for all calls and data. You control what questions are asked and what information is collected.
Never Miss Another $800 Emergency.
Someone with sewage backing into their home isn't leaving a voicemail. They're calling the next number on Google. Make sure every emergency call gets answered - even when you're running equipment.
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