The AI Answering Service for Physiotherapists

An AI answering service answers your phone 24/7, screens potential patients for injury type and urgency, captures medical history and symptoms, and helps them book initial assessments, without a human receptionist. Unlike voicemail or basic answering services that just take messages, Trillet runs your full medical intake protocol so you only spend time on qualified patients who are ready to book with their history captured.

Trillet follows a four-step clinical intake process: First, it identifies whether the caller is a new patient or existing patient. Second, it screens for injury type and whether it matches your specialties. Third, it asks your custom medical intake questions (injury history, pain level, previous treatment, insurance). Finally, if the patient is qualified and wants to proceed, Trillet texts them your calendar booking link. You receive a full summary with medical details and transcript after every call.

When a patient is qualified and wants to schedule an initial assessment, Trillet texts them your calendar link directly during the call. They can book a time that works for both of you. You get notified with the full call summary including medical intake details, no phone tag required.

Trillet will politely explain that your practice specializes in different injury types and end the call professionally. You'll still receive a summary so you know who called and what they needed.

Yes. Trillet asks at the beginning of each call to determine if they're new or returning. Existing patients can be transferred to your line or leave a message, while new patients go through your medical intake screening process.

Listen for yourself, we have a demo above. Trillet is designed for natural, empathetic conversation, especially important when speaking with patients in pain. Many callers don't realise they're speaking with AI.

That's exactly when Trillet is most valuable. The call gets answered, the patient gets screened for urgency, medical intake is completed, and they receive your booking link, all before you finish your current session. You see the appointment request in your calendar when you're ready, with notes flagging urgent cases.

Yes. Our Pro plan includes practice management integration with tools like Cliniko, Jane App, SimplePractice, and others. Contact our team to set this up for your practice.

Trillet starts at $29/month with a 30-day money-back guarantee. Compare that to human answering services ($200-400/month) or the cost of one missed patient who books with another clinic instead. The average physiotherapy session is $100-150, Trillet pays for itself with a single prevented loss.

Yes. Trillet uses bank-level encryption for all calls and data. You control what questions are asked and what medical information is collected. We take patient confidentiality as seriously as you do.