AI Answering Service for Mobile Mechanics
When you're under a hood or driving to your next job, stranded customers are calling. They won't leave a voicemail - they'll call the next mechanic. Trillet answers 24/7, screens for roadside emergencies, captures vehicle details and location, and texts them your booking link - so you get the job, not your competitor.
The Old Way
Voicemail: Missed call from 602-555-0134 (customer stranded, already calling someone else)
Result: Lost jobs and burned ad spend before you even knew they called
The Trillet Way
Calendar: Roadside Emergency - Mike T. - 2019 Honda Civic, Won't Start - Scottsdale & McDowell - Now
Result: Jobs captured with full details while you're under a hood or driving to your next call
Every Stranded Customer Answered. Every Job Detail Captured.
You don't need an AI to say 'leave a message.' You need one that knows the difference between a roadside emergency and a routine service request - and captures the vehicle info and location you need to dispatch. Trillet follows your exact screening logic, triages urgency, and only sends you jobs with full details ready to go.
Identify
Trillet identifies whether this is an existing customer or new customer, takes a message or transfers for existing customers, and continues to screening for new ones
Screen
Trillet screens for service type (diagnostic, oil change, brake repair, battery/alternator, roadside emergency, pre-purchase inspection), vehicle make/model/year, confirms it aligns with your services and service area, and politely declines if there's no fit
Qualify
Trillet asks your custom intake questions - vehicle symptoms/issue, drivable or stranded, location (home, office, roadside), mileage, previous maintenance, timeline/urgency, and your other shop-specific questions
Book
If they want to move forward, Trillet texts your booking link, you get a complete summary with vehicle details and transcript, and the service call appears in your calendar with full context
Hear Trillet Handle an Emergency Call
What Mobile Mechanics Are Saying
Captured 3 roadside emergencies in my first week that I would have missed. Trillet gets all the details - vehicle info, exact issue, location - while I'm under a hood. Each job is $200-400, and that's on top of not burning the $50 Google Ad spend. Pays for itself every time a stranded customer calls.
Tony Rodriguez
Mobile Mechanic, Phoenix
Why 'Message Taking' Doesn't Work for Mobile Mechanics
Voicemail
A stranded customer on the side of the road isn't leaving a voicemail. They need help NOW. They'll call the next mobile mechanic who answers - and that $300 job goes to your competitor.
Result: Lost jobs and burned ad spend before you even know they called
Generic AI
They take a name and number. You call back 45 minutes later - they've already been helped by someone else. No vehicle info, no location, no context.
Result: Phone tag with customers who've already solved their problem
Trillet
We answer immediately, screen for emergency vs routine, capture vehicle details and exact location, and send them confirmation. You get a complete job summary - ready to dispatch or schedule.
Result: Jobs captured with full details while you're under a hood or driving to your next call
Compare Your Options
| Feature | Voicemail | Traditional | Generic AI | Trillet |
|---|---|---|---|---|
| 24/7 Availability | ||||
| Screens Emergency vs Routine | ||||
| Captures Vehicle Details | ||||
| Captures Customer Location | ||||
| Texts Booking Link to Customer | ||||
| Call Summary + Transcript | ||||
| Distinguishes New vs Existing | ||||
| Cost | Free | $200-400/mo | ~$49-99/mo | From $29/mo |
Sync With Your Shop Management Software
Out of the box, Trillet texts scheduling links directly to qualified customers and sends you call summaries via text and email. You get the details you need without changing how you work.
Need deeper integration with AutoLeap, Shop-Ware, Tekmetric, RepairPal, or your shop software? Our Pro plan includes custom setup with your existing systems.
AutoLeap
Shop-Ware
Tekmetric
Mitchell 1
RepairPal
Google Calendar
Calendly
Live in 5 Minutes. No IT Required.
Step 1
Enter your website and phone number
Add your website and phone number. Trillet pulls your service areas, specialties, and hours automatically.
Step 2
We configure intake based on your practice type
Which services do you offer? What screening questions should we ask? Emergency routing preferences? Customise your job intake logic in minutes.
Step 3
Forward your calls
Dial a code or scan QR, 30 seconds.
Step 4
That's It. You're Live.
Your AI dispatcher will answer calls when you're under a hood, on the road, or on another job. You'll get a summary after each call so you never miss a stranded customer.
Common Questions from Mobile Mechanics
An AI answering service answers your phone 24/7, screens customers for roadside emergencies vs routine service, captures vehicle details and location, and helps them book or confirms dispatch - without you stopping what you're doing. Unlike voicemail or basic answering services that just take messages, Trillet runs your full screening protocol so you get jobs with complete details ready to go.
Trillet follows a four-step screening process: First, it identifies whether the caller is a new or existing customer. Second, it screens for emergency vs routine service and confirms your service area. Third, it captures your custom intake questions (vehicle year/make/model, specific issue, exact location). Finally, Trillet texts them your booking link or confirms dispatch for emergencies. You receive a full summary with all job details after every call.
For emergencies, Trillet captures the customer's location, vehicle details, and issue, then confirms you'll be dispatched shortly. You receive an immediate alert with all the details. For routine mobile repairs, Trillet texts them your calendar link to book a time that works for both of you.
Trillet will politely explain that you don't service that area and end the call professionally. You'll still receive a summary so you know who called and where they were located.
Yes. Trillet screens for urgency at the beginning of each call. Stranded customers (won't start, flat tire, dead battery, lockout) are flagged as emergencies and prioritized, while routine mobile repairs (oil change, brake job, diagnostics) go through standard booking. You can customise how each type is handled.
Listen for yourself - we have a demo above. Trillet is designed for natural, professional conversation. Many callers don't realise they're speaking with AI, which is especially important for stressed customers who are stranded.
Absolutely. You're not paying for volume - you're paying for insurance against missing the calls that matter. If you spend $50 on a Google Ad and miss that call because you're under a hood, you've burned $50 AND lost a $300+ job. At $29/month, Trillet pays for itself the first time it captures a job you would have missed. Think of it as insurance, not call volume handling.
That's exactly when Trillet is most valuable. The call gets answered immediately, the customer gets screened, their vehicle details and location are captured, and they receive confirmation - all while you finish your current job. You see the emergency job details when you're ready, and the customer isn't calling your competitor.
Yes. Our Pro plan includes integration with AutoLeap, Shop-Ware, Tekmetric, Mitchell 1, RepairPal, and other auto shop management systems. Contact our team to set this up for your mobile mechanic business.
Trillet starts at $29/month with a 30-day money-back guarantee. That's less than the cost of one missed Google Ad lead. The average roadside job is $150-400, and mobile repairs run $300-1,200+ - Trillet pays for itself the first time it captures a job you would have missed.
Stop Losing Stranded Customers to Your Competition.
Every missed call from a stranded customer is a job going to someone else. Start capturing every opportunity - even when you're under a hood, on the road, or finishing another job.
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