AI Answering Service for Biohazard Cleanup
You can't answer calls in full hazmat gear. But when a $5,000 job calls at 2am, voicemail means they call someone else. Trillet answers every call with compassion, screens for situation type and urgency, captures property details, and texts them your booking link, so you never lose a job because you were doing one.
The Old Way
2:47am - Missed call from 404-555-0189
Returned at 7am - job already given to competitor
The Trillet Way
Emergency Job: Property Manager - Unattended Death, 2BR Unit
Tomorrow 8am - Est. $4,500 - Caller felt heard
Compassionate Screening. Complete Job Details. Every Time.
Callers in these situations are often in distress. They need someone who answers immediately, responds with empathy, and captures the information you need to help them. Trillet handles every call with the professionalism your business is built on, screening for situation type, capturing essential details, and ensuring no job slips through because you were suited up on another site.
Identify
Trillet identifies whether this is an existing customer or new emergency, takes a message or transfers for existing customers, and continues to screening for new emergencies
Screen
Trillet screens for incident type (crime scene, unattended death, suicide, hoarding, infectious disease, industrial accident), confirms it aligns with your certifications and service area, and politely declines if there's no fit
Qualify
Trillet asks your custom intake questions - affected area size, time since incident, law enforcement clearance, insurance/direct pay, safety concerns, residential/commercial, urgent timeline, and your other business-specific questions
Book
If they want to move forward, Trillet texts your booking link or confirms immediate dispatch, you get a complete summary with scene details (handled with discretion) and transcript, and the emergency job appears in your calendar with full context
Hear Trillet Handle an Emergency Call
Success Stories
At 3am, a property manager called about an unattended death situation. I was suited up at another job site and couldn't answer. Trillet handled it with the right tone, got all the details I needed, and flagged it as emergency. When I finished at 6am, the $6,500 job was already scheduled. That's the difference between being professional and being available.
Sarah Mitchell
Owner, Professional BioRecovery Services, Atlanta, GA
Why Voicemail Fails for Biohazard Cleanup
Voicemail
Biohazard situations can't wait. When a property manager calls at 2am about an unattended death, they need confirmation someone can help. If they get voicemail, they immediately call the next company. By morning, the job is gone.
Result: You spent $200+ on marketing to get that lead. You lost a $5,000+ job. And you didn't even know until it was too late.
Generic AI
Generic services take a name and number. They don't understand the sensitivity required. They don't screen for scene clearance or capture insurance details. Callers feel dismissed during an already difficult moment.
Result: Poor caller experience damages your reputation. Missing critical details delays the job.
Trillet
Every call answered with compassion and professionalism, 24/7. Situation type identified, essential details captured, urgency confirmed, and booking link sent, all while you're in hazmat gear on another job.
Result: High-value jobs captured around the clock. Callers feel heard during difficult moments. You never lose a job because you were doing one.
Compare Your Options
| Feature | Voicemail | Traditional | Generic AI | Trillet |
|---|---|---|---|---|
| True 24/7/365 Coverage | ||||
| Compassionate, Sensitive Handling | ||||
| Screens for Situation Type | ||||
| Custom Job Intake Questions | ||||
| Texts Booking Link to Caller | ||||
| Emergency Priority Flagging | ||||
| Call Summary + Transcript | ||||
| Cost | Free | $300-600/mo | ~$49-99/mo | From $29/mo |
Sync With Your Cleanup Management Software
Out of the box, Trillet texts scheduling links directly to qualified clients and sends you call summaries via text and email. You get the details you need without changing how you work.
Need deeper integration with Xactimate, DASH, Jobber, or your cleanup management software? Our Pro plan includes custom setup with your existing systems.
Xactimate
DASH
Jobber
ServiceM8
Google Calendar
Calendly
Live in 5 Minutes. No IT Required.
Step 1
Enter your website and phone number
Add your website and phone number. Trillet pulls your service areas, cleanup types offered, and business hours automatically.
Step 2
We configure intake based on your practice type
Which cleanup services do you offer? What screening questions should we ask? How should emergencies be handled? Customise your intake logic in minutes.
Step 3
Forward your calls
Dial a code or scan QR, 30 seconds.
Step 4
That's It. You're Live.
That's It. You're Live. Your AI call coordinator will answer every call with compassion and professionalism, whether it's 2pm or 2am, whether you're in hazmat gear or finally getting some sleep. You'll get immediate notifications so you never miss a high-value job.
Common Questions from Biohazard Cleanup Operators
An AI answering service answers your phone 24/7/365 with compassion and professionalism, screens callers for situation type and urgency, captures essential job details, and helps them schedule service, without you needing to answer while in hazmat gear on another job. Unlike voicemail or generic answering services, Trillet handles sensitive calls appropriately and captures the information you need to respond quickly to high-value opportunities.
Trillet is configured to respond with appropriate empathy and professionalism. The AI acknowledges the difficulty of the situation, asks necessary screening questions sensitively, and captures essential details without being intrusive. Listen to our demo to hear exactly how calls are handled.
Trillet follows a four-step process: First, it identifies who is calling (family member, property manager, insurance adjuster). Second, it screens for situation type and confirms the scene has been cleared if applicable. Third, it captures essential details (property type, scope, urgency, insurance involvement). Finally, it texts them your booking link or confirms callback timing. You receive immediate notification with full details.
Trillet can be configured to screen for any situation type you handle: crime scene cleanup, unattended death cleanup, trauma cleanup, suicide cleanup, hoarding cleanup, blood cleanup, biohazard removal, and more. The screening questions adjust based on the situation type identified.
Yes. For crime scenes and situations that may require law enforcement involvement, Trillet asks whether the scene has been released before proceeding with booking. This is a standard part of the screening process for relevant situation types.
Biohazard situations often can't wait until morning. Property managers, families, and insurance adjusters need confirmation that help is available immediately. If they call at 2am and get voicemail, they call the next company. With jobs averaging $3,000-$8,000+, missing one after-hours call can cost you more than years of Trillet service.
That's exactly when Trillet is most valuable. The call gets answered professionally, the caller's situation is handled with care, all essential details are captured, and they receive your booking link, all while you're suited up and working. You get notified immediately so you can follow up between jobs or after hours.
Trillet starts at $29/month with a 30-day money-back guarantee. For perspective: if your average job is $5,000 and you miss just one call per month because you were on another job, that's $60,000/year in lost revenue. Trillet costs less than a single hour of billable work and protects every call, 24/7.
Yes. Our Pro plan includes integration with Xactimate, DASH, Jobber, ServiceM8, and other restoration and cleanup management systems. Contact our team to set this up.
Yes. Trillet uses bank-level encryption for all calls and data. Given the sensitive nature of biohazard situations, we take confidentiality extremely seriously. You control what questions are asked and what information is collected.
Never Lose a High-Value Job to Voicemail Again.
In this industry, one missed call can mean one lost $5,000+ job. Trillet answers every call with compassion and professionalism, at 2pm or 2am, so you can focus on the work without losing the next one.
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