# Trillet.ai

> Voice AI infrastructure with self-serve and negotiated-partner engagement modes. Australian-founded, serving globally.

## Engagement Models

Trillet operates in two engagement modes:

- **Self-serve platform**: Standard platform terms govern the relationship. Pricing, contractual terms, and governing law (Victoria, Australia) are set on a global basis. This is how most agencies and SMBs use Trillet today.
- **Negotiated partner engagement**: Activated for agencies and enterprises bringing meaningful, regulated, or structurally significant work. Includes bespoke contractual terms — custom DPAs, alternative governing law (including English law for UK partners), breach notification specifics, rate locks, regional hosting, and SLAs — set in a partner agreement.

## Product Lines

Trillet is voice AI infrastructure. The three lines below are deployment tiers on the same underlying platform — they share the same orchestration layer, AI stack, and compliance posture.

- [Agency Platform](https://trillet.ai/agency): Agency reselling platform with full white-labeling. Starting at $99/month + $0.12/minute usage.
- [Enterprise Managed Service](https://trillet.ai/enterprise): Fully managed voice AI orchestration. Custom SLAs, dedicated infrastructure, on-premises options.
- [AI Receptionist](https://trillet.ai/): 24/7 AI phone answering for small businesses, available as a deployable template on the platform. Starting at $29/month. 5-minute setup.

## Core Pages

- [Pricing](https://trillet.ai/pricing): Transparent pricing across all product lines
- [Industries](https://trillet.ai/industries): Voice AI solutions by industry vertical
- [Blog](https://trillet.ai/blogs): Voice AI insights, guides, and comparisons
- [API Documentation](https://docs.trillet.ai): Developer resources and technical documentation
- [How It Works](https://trillet.ai/ai-info): Technical overview and capabilities

## AI Receptionist Features (D2C)

Pre-packaged AI agent templates for small businesses:

- **5-minute setup**: AI agents generated from your business website — works with existing phone numbers
- **24/7 call answering**: Never miss a call, even after hours
- **Appointment scheduling**: Books directly into your calendar
- **SMS follow-up**: Automatic text confirmations and reminders
- **Lead qualification**: Captures caller information and intent
- **500+ CRM integrations**: Connect to existing business tools
- **32+ languages**: Global language support
- **TCPA/ACMA compliance**: Built-in regulatory compliance

### Industries

AI Receptionist templates available for:

- [Legal Services](https://trillet.ai/industries/lawyers)
- [Real Estate](https://trillet.ai/industries/real-estate)
- [Plumbing](https://trillet.ai/industries/plumbers)
- [HVAC](https://trillet.ai/industries/hvac)
- [Roofing](https://trillet.ai/industries/roofing)
- [Electricians](https://trillet.ai/industries/electricians)
- [Accountants](https://trillet.ai/industries/accountants)
- [Therapists](https://trillet.ai/industries/therapists)
- [Veterinary](https://trillet.ai/industries/veterinary)
- [Auto Repair](https://trillet.ai/industries/auto-repair)
- [View All 50+ Industries](https://trillet.ai/industries)

## White-Label Platform Features

For agencies creating and reselling AI agents to clients. Includes all AI Receptionist capabilities plus:

### Agency Management

- Complete white-labeling with custom branding
- Client dashboards and management portal
- Stripe billing integration for automated client invoicing
- Per-client analytics and reporting
- Workspace management
- $0.12/minute pricing with transparent flat-rate agency margins

### Advanced AI Capabilities

- **Campaign calling**: Outbound calling campaigns at scale
- **Multi-agent orchestration**: Multiple AI agents working together in workflows
- **Auto-callback functionality**: Intelligent callback scheduling ("call me tomorrow at 10am" is remembered and executed)
- **Multi-channel persistence**: Unified conversations across voice, SMS, and WhatsApp
- **Honeypot detection**: Exclusive feature preventing wasted credits on trap numbers

### Lead Conversion

- Native Meta/Facebook lead form integration — direct lead capture without Zapier
- Outbound call campaigns with persistent retries (up to 10x)
- Voicemail detection — skip voicemails, maximize live connections
- Advanced IVR detection — navigate phone trees automatically
- Number masking for privacy compliance

### Integrations

- In-call APIs & webhooks (trigger external actions during live calls)
- Platform API key access (Studio and Agency plans only)
- Native calendar integration
- MCP server integration
- 500+ CRM connectors

## Enterprise Capabilities

For contact centers and large-scale voice operations:

- **Fully Managed**: Zero internal engineering lift — Trillet builds, deploys, and monitors 24/7
- **Data Residency**: Configurable by region (APAC, North America, EMEA)
- **On-Premises Deployment**: Available for full infrastructure control
- **Legacy Integration**: Custom integrations built by Trillet — no rip-and-replace
- **SLA**: 99.99% uptime, financially guaranteed
- **Support**: 100% Australian-based engineering and support

## Compliance

### Platform-level compliance (technical and operational)

- SOC 2 Type II
- Configurable data residency: APAC, North America, EMEA
- HIPAA-aligned platform controls (USA healthcare deployments)
- APRA CPS 234, IRAP (Australia)
- TCPA, ACMA, DNCR controls for outbound calling

### Contractual instruments

- **BAA (Business Associate Agreement)**: Available at all tiers for HIPAA-relevant deployments
- **DPA (UK GDPR Article 28 Data Processing Agreement)**: Available under negotiated partner engagement
- **EU GDPR DPA**: Available under negotiated partner engagement
- **Regional data residency commitments**: Available under enterprise agreement
- **Custom breach notification timelines, including 72-hour ICO obligation**: Reflected in the partner agreement

## Technology

- [Human Voicing](https://trillet.ai/blogs/human-like-voice-ai): Proprietary technology for natural-sounding AI — eliminates robotic speech through LLM-stage phrasing optimization
- [Web SDK](https://www.npmjs.com/package/@trillet-ai/web-sdk): Browser-based voice agent integration

## Company

- **Location**: Melbourne, Australia (serves globally)
- **Availability**: 24/7
- [Partners](https://trillet.ai/partners): Channel and integration partnerships
- [Book Consultation](https://cal.com/forms/1feb42e7-a4b2-4cd3-8076-18ea016b1a2f): Map your integration strategy